Opportunity at
GrabManager, Country Vendor Management
Grab Support in the Philippines is hiring a Manager for Country Vendor Management in Manila, a full-time, on-site role. The manager is the escalation point for…
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About This Role
Grab Support in the Philippines is hiring a Manager for Country Vendor Management in Manila, a full-time, on-site role. The manager is the escalation point for BPO partners and outsourcers that handle contact center and intake work. The role reviews vendor performance against objectives, runs audits against service levels, manages contract compliance, pricing and budgets, checks invoices, and leads business continuity and rapid response governance across in-house and outsourced teams.
Job Description
Grab Support in the Philippines is hiring a Manager for Country Vendor Management in Manila, a full-time, on-site role. The manager is the escalation point for BPO partners and outsourcers that handle contact center and intake work. The role reviews vendor performance against objectives, runs audits against service levels, manages contract compliance, pricing and budgets, checks invoices, and leads business continuity and rapid response governance across in-house and outsourced teams.
Responsibilities
- Serve as the escalation point for BPO partners and outsourcers handling contact center and intake services.
- Review daily and weekly vendor performance against objectives, and work to close performance gaps.
- Run regular performance reviews and audits to confirm compliance with service level agreements and quality standards.
- Manage vendor contract compliance, pricing and budgets, and reconcile invoices with other teams.
Requirements
- At least 10 years of progressive experience in vendor management, supplier relationship management or a similar role.
- Ability to negotiate and manage contracts with different suppliers.
- Ability to analyze performance data and hold vendors accountable.
- Experience in a BPO or contact center environment is a strong plus.
Qualifications
- Plans and governs new projects and volume migration between in-house and BPO teams.
- Leads business continuity, rapid response and ticket management governance.
Core Skills
Benefits
- Term life insurance and comprehensive medical insurance.
- GrabFlex benefits package, parental and birthday leave, and volunteering leave.
- Confidential Grabber Assistance Programme.
- FlexWork arrangements such as differentiated hours.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based?
The role is on-site in Manila.
Is a salary stated?
The posting does not specify a salary.
What experience is required?
At least 10 years of vendor management or supplier relationship management experience.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
