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XenditMerchant Ops Analyst
Xendit operates a financial technology platform providing businesses with unified infrastructure for financial services, payment acceptance, payouts, and treasury. The company supports organizations ranging from growing…
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About This Role
Xendit operates a financial technology platform providing businesses with unified infrastructure for financial services, payment acceptance, payouts, and treasury. The company supports organizations ranging from growing startups to major enterprises across Southeast Asia. The Merchant Ops Analyst position centers on facilitating merchant growth and onboarding onto the platform. Selected candidates will evaluate business profiles, review Know Your Customer (KYC) documentation, and verify eligibility against internal standards and regulatory requirements. This…
Job Description
Xendit operates a financial technology platform providing businesses with unified infrastructure for financial services, payment acceptance, payouts, and treasury. The company supports organizations ranging from growing startups to major enterprises across Southeast Asia.
The Merchant Ops Analyst position centers on facilitating merchant growth and onboarding onto the platform. Selected candidates will evaluate business profiles, review Know Your Customer (KYC) documentation, and verify eligibility against internal standards and regulatory requirements. This work involves coordinating payment channel setups, tracking progress, resolving bottlenecks, and collaborating with internal departments like Compliance, Risk, Product, Sales, and Partnerships.
This opportunity fits individuals who possess strong analytical capabilities, adaptability, and an eye for detail. Candidates should thrive in dynamic environments and enjoy cross-functional problem-solving while keeping client experience central.
Responsibilities
- Review incoming merchant onboarding profiles and associated documentation for compliance with regulations and company standards
- Process assigned cases according to team priorities, reworks, and KYC expiration dates
- Collect and retain documentation records as evidence
- Evaluate risk during decision-making to protect the company reputation
- Report policy, operational, and system problems without delay
- Meet defined quality and production targets
- Partner with international teams to satisfy compliance and regulatory KYC mandates
- Handle ad hoc tasks to support effective project management
Requirements
- Possess professional fluency in both English and Thai
- Demonstrate standard proficiency with Microsoft Office and Google Suite applications
- Exhibit strong analytical skills, proactive approach, and good communication abilities
- Maintain high flexibility, attention to detail, and the capacity to multitask under pressure
- Demonstrate resilience and motivation within a fast-paced environment
Qualifications
- Hold a bachelor's degree from a reputable university in Business Administration, Finance, Accounting, Communications, or Computer Science/IT
- Have one to three years of experience in a customer-facing or comparable role, or be a fresh graduate from a reputable university
- Bring prior experience in fintech or banking operations
- Have previous background in opening client accounts
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What does Xendit do?
Xendit provides a financial technology platform that offers businesses a unified infrastructure for payment acceptance, payouts, treasury, and financial services.
What are the core duties of the Merchant Ops Analyst?
The role involves reviewing merchant KYC profiles, assessing business use cases and eligibility, supporting payment channel activations, and coordinating with cross-functional teams to resolve onboarding issues.
What language skills are required?
Candidates must be professionally fluent in both English and Thai.
Is salary or location specified in the job posting?
The source posting does not specify salary details, location, or remote work arrangements.
Sample Interview Questions
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