New Partner Experience Advisor - French Speaking

Deliveroo is recruiting a full-time New Partner Experience Advisor who speaks French, working from a centralised hub in Manchester. The role belongs to the Restaurant Onboarding team, which is consolidating all restaurant launch activity into one European hub. The advisor is the face of the company for new French-speaking restaurants as they begin trading on the platform.

The job is to guide each restaurant through setup until it is ready to accept its first orders. Responsibilities include answering partner questions accurately and quickly, making regular outbound calls, and running daily call plans to hit demanding KPIs without letting the partner experience slip. The advisor works with Sales and Account Management colleagues to take restaurants from the first sales conversation to their first live delivery, and keeps internal systems current with accurate partner details and progress.

Applicants must be native or fluent in French and English, in writing and speech. The posting asks for a strong phone manner, the confidence to make frequent outbound calls, and the ability to meet tight deadlines while juggling several tasks. Comfort with IT systems and CRM tools is needed, along with a team-first attitude and a commitment to personal development. Experience in customer service, sales or onboarding is a nice-to-have, as is prior work in a target-driven setting.

The posting lists a base salary of 27,700 pounds sterling, plus a bonus of up to 6,000 pounds a year paid quarterly. The start date is November 2026. The working pattern is three days a week in the office once probation is complete. The hiring steps include an AI-led screening and assessment, a recruiter conversation, a manager interview that may include a case study, and then a decision.