Remote opportunity at
PindropPartner Solutions Engineer
Pindrop is hiring a Partner Solutions Engineer to join its team on a remote, full-time basis. The company specializes in cybersecurity solutions focused on identity verification,…
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About This Role
Pindrop is hiring a Partner Solutions Engineer to join its team on a remote, full-time basis. The company specializes in cybersecurity solutions focused on identity verification, bot detection, and fraud prevention across voice, video, and digital channels for enterprise clients. In this position, the professional will collaborate with strategic partners and their technical teams to design compelling value narratives, build functional demonstrations, and establish repeatable integration workflows within contact center…
Job Description
Pindrop is hiring a Partner Solutions Engineer to join its team on a remote, full-time basis. The company specializes in cybersecurity solutions focused on identity verification, bot detection, and fraud prevention across voice, video, and digital channels for enterprise clients. In this position, the professional will collaborate with strategic partners and their technical teams to design compelling value narratives, build functional demonstrations, and establish repeatable integration workflows within contact center platforms. The role suits an individual who can bridge technical capabilities with business storytelling, coaching partners to effectively position security solutions in early customer engagements. Daily duties involve creating sandbox environments, advising on application programming interface implementations, guiding discovery conversations, and translating recurring field feedback directly to internal product and engineering teams. The base salary range for this position is USD 125,000 to 155,000 per year, with eligibility for additional commission compensation.
Responsibilities
- Collaborate with partner solutions engineering groups to construct clear value stories and demonstrations.
- Coach partner teams on how to position Pindrop within their native platforms and customer interactions.
- Deliver enablement sessions regarding messaging, use cases, technical integrations, and demo delivery.
- Advise technical staff on API placement within contact center platforms and related workflows.
- Configure partner demonstration tenants, sandboxes, and test environments for authentication scenarios.
- Develop reusable demo scripts, talk tracks, and integration documentation to improve partner self-sufficiency.
- Identify and mitigate risks that could impact partner-led technical integrations or demonstrations.
- Relay recurring field feedback, product gaps, and integration needs to internal product and engineering teams.
Requirements
- Minimum of three years of professional experience in sales engineering, partner engineering, technical consulting, solutions consulting, or a related customer-facing enterprise software role.
- Demonstrated background in coaching or enabling technical sellers and customer-facing teams on product positioning and demos.
- Hands-on familiarity with contact center as a service ecosystems such as Five9, Genesys, NICE, or Amazon Connect.
- Practical experience supporting or building API integrations in partner or customer environments.
- Working proficiency in JavaScript or Python with the ability to read and troubleshoot logic like Lambda functions.
Qualifications
- Background in contact center technology, authentication, fraud prevention, bot detection, or enterprise security.
Core Skills
Benefits
- Unlimited paid time off
- Competitive compensation package including restricted stock units for all employees
- Comprehensive health and welfare plans with an employer-paid employee-only option
- Health savings account employer contribution
- Low-cost vision and dental plans
- Paid parental leave for birth, adoptive, and foster parents
- One year of diaper delivery for new additions to the family
- Recurring monthly phone and internet allowance
- Enhanced fertility and GLP-1 health benefits
- Annual learning and development stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is offered on a remote-first basis with regular team on-sites and company-wide events.
What is the salary range for the Partner Solutions Engineer role?
The base pay range is USD 125,000 to 155,000 per year, and the position is also eligible for commission payments.
What experience is required to apply?
Candidates must have three or more years of experience in sales engineering, partner engineering, solutions consulting, or a comparable customer-facing technical role within enterprise software, along with experience working with CCaaS platforms and API integrations.
Sample Interview Questions
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