Remote opportunity at
TwilioPrincipal, Product Learning & Development
Twilio is seeking a Principal, Product Learning & Development to establish the competency frameworks, educational programs, and internal technologies that empower product managers to integrate artificial…
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About This Role
Twilio is seeking a Principal, Product Learning & Development to establish the competency frameworks, educational programs, and internal technologies that empower product managers to integrate artificial intelligence into their workflows. Operating remotely within the United States, this position reports directly to the Director of Product Strategy & Operations. The person in this role will shape how product professionals operate by developing onboarding tracks, continuous learning cohorts, and tailored curriculum. Responsibilities…
Job Description
Twilio is seeking a Principal, Product Learning & Development to establish the competency frameworks, educational programs, and internal technologies that empower product managers to integrate artificial intelligence into their workflows. Operating remotely within the United States, this position reports directly to the Director of Product Strategy & Operations.
The person in this role will shape how product professionals operate by developing onboarding tracks, continuous learning cohorts, and tailored curriculum. Responsibilities also include shipping internal tooling such as prompt libraries, AI agents, and product requirement document generators. Ideal candidates combine product management expertise with instructional design and practical artificial intelligence capabilities, ready to guide a growing team through operational transformations.
Twilio provides a remote-first work environment, though occasional in-person gatherings, functional off-sites, or customer meetings may require travel of approximately five to ten percent. Compensation ranges vary by geographic location across the United States, alongside potential participation in equity and corporate bonus programs.
Responsibilities
- Design and execute the PM Academy curriculum covering onboarding, discovery, prioritization, roadmaps, and stakeholder engagement.
- Develop and deploy internal artificial intelligence tools including prompt libraries, automated agents, and research generators.
- Partner with product leadership to analyze current workflows and identify automation opportunities.
- Manage cohort-based training programs for new product managers and newly promoted leaders.
- Maintain internal playbooks, documentation, and templates reflecting current product practices.
- Host coaching sessions, workshops, and office hours for product staff and leaders.
- Cultivate a champion network to surface team-level use cases and accelerate artificial intelligence adoption.
- Track initiative impact against baseline measurements established prior to rollout.
Requirements
- Possess a bachelor's degree in Computer Science, Business, a related field, or equivalent practical experience.
- Accumulate at least eight years of professional background across program management, product management, consulting, enablement, or learning and development.
- Demonstrate experience leading program management or product operations specifically within PaaS, B2B SaaS, or equivalent environments.
- Exhibit strong written and verbal communication skills capable of translating technical details into executive narratives.
- Apply facilitation skills to build trust and align stakeholders across organizational boundaries.
- Display problem-solving capabilities and the ability to thrive in ambiguous, fast-paced environments.
Qualifications
- Hold a Master's degree in business administration, engineering, or computer science.
- Bring hands-on technical experience constructing internal tooling, automated workflows, and artificial intelligence agents.
- Demonstrate prior experience steering change management initiatives within B2B SaaS companies.
Core Skills
Benefits
- Health care insurance coverage
- Paid personal time off and paid sick time
- Paid parental leave
- Retirement savings program through a 401(k) account
- Eligibility for corporate bonus and equity plans
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is remote and must be based in the United States, though approximately 5% to 10% travel is anticipated for in-person team gatherings, off-sites, or customer meetings.
What is the salary range for this job?
Salaries vary by location, ranging from $171,120 to $213,900 in states like Colorado and Washington D.C., $181,200 to $226,500 in regions like California (outside the Bay Area) and New York, and $201,280 to $251,600 specifically within the San Francisco Bay Area.
What experience is required to apply?
Candidates must have a bachelor's degree or equivalent practical experience along with eight or more years of background spanning product management, consulting, program management, enablement, or learning and development.
Until when are applications accepted?
Applications are intended to be accepted until March 1, 2027, though this timeline may change based on business needs.
Sample Interview Questions
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