Remote opportunity at
TwilioStaff Product Designer
Twilio is seeking a Staff Product Designer to shape the developer and user experience for Twilio Identity and Agent Identity. The company builds communication solutions and…
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About This Role
Twilio is seeking a Staff Product Designer to shape the developer and user experience for Twilio Identity and Agent Identity. The company builds communication solutions and developer tools that serve businesses and developers globally. In this role, the designer will lead the end-to-end identity experience, establishing patterns for developer onboarding, authentication flows, and agent interaction frameworks. The position suits an experienced product designer with a strong background in technical software,…
Job Description
Twilio is seeking a Staff Product Designer to shape the developer and user experience for Twilio Identity and Agent Identity. The company builds communication solutions and developer tools that serve businesses and developers globally. In this role, the designer will lead the end-to-end identity experience, establishing patterns for developer onboarding, authentication flows, and agent interaction frameworks.
The position suits an experienced product designer with a strong background in technical software, infrastructure, or complex software platforms. The individual will collaborate closely with engineering and product partners from problem framing through launch, running research and usability testing to ground decisions in user feedback.
This role operates on a remote basis within the United States, though candidates cannot be hired in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington for certain tax and compliance reasons. Occasional travel may be required for team gatherings, functional off-sites, or customer meetings. Twilio utilizes AI tools to assist in making the hiring process efficient, though final decisions are made by human team members. Total compensation offerings include competitive pay, equity grants, corporate bonuses, retirement accounts, healthcare coverage, and paid time off, with specific pay ranges varying by geographic region.
Responsibilities
- Manage the complete identity experience lifecycle, encompassing developer configuration in One Console, Hosted Login, and end-user authentication pathways
- Design registration, consent granting, revocation, permission scoping, and real-time approval flows for AI agents and their users
- Streamline self-service onboarding to shorten the duration from initial sign-up to a functioning integration
- Convert complex protocols like OAuth, tokens, and scopes into intuitive developer mental models and understandable end-user choices
- Collaborate with product managers and engineers ahead of product requirement documents to co-own scope and tradeoffs
- Conduct direct customer research and usability testing with developers and design partners
- Contribute improvements to the organization design system, participate in UX feedback loops, and mentor fellow designers
Requirements
- Minimum of eight years of professional product design experience centered on technical software products, developer tooling, infrastructure, or complex B2B and SaaS platforms
- Demonstrated ability in systems thinking with a track record of designing complex, configuration-heavy products such as admin tools or developer consoles
- Executive cross-functional leadership experience working alongside product and engineering directors or vice presidents
- Ability to navigate ambiguity and construct clear frameworks within loosely defined technical environments
- Background in designing high-stakes permission, consent, or approval workflows
- Full-time availability as a remote worker based in the United States, excluding California, Connecticut, New Jersey, New York, Pennsylvania, and Washington
Qualifications
- Practical background in designing interfaces for technical builders including APIs, software development kits, command line interfaces, and configuration consoles
- Familiarity with identity and security products such as OAuth, OpenID Connect, single sign-on, multi-factor authentication, passkeys, and customer identity access management
- Experience designing human-in-the-loop controls for artificial intelligence agents or large language model applications
Core Skills
Benefits
- Healthcare insurance coverage
- 401(k) retirement savings account program
- Paid sick time and personal time off
- Paid parental and wellness leave
- Eligibility for incentive programs, commissions, equity grants, and corporate bonuses depending on the role
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the role is remote and based in the United States. However, the posting notes that candidates cannot be hired in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Additionally, occasional travel may be required for team meetings, functional off-sites, or customer gatherings.
What experience is required for this role?
Applicants must have 8 or more years of professional product design experience focused on technical software, developer tools, infrastructure, or complex B2B and SaaS platforms, alongside expert-level systems thinking and cross-functional leadership experience.
What is the salary range for the Staff Product Designer position?
The salary depends on the geographic location of the employee. For instance, the estimated pay range is $141,520 to $176,900 in areas like Colorado and Washington D.C., $149,840 to $187,300 in regions like New Jersey and parts of California, and $166,400 to $208,000 in the San Francisco Bay area.
How long is the application open?
The posting states that applications are intended to be accepted until November 25, 2026, though this timeline may change based on business needs.
Sample Interview Questions
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