Remote opportunity at
ServiceNowPrincipal Solution Architect, ITSM
ServiceNow operates as an artificial intelligence control platform designed to help businesses transform operations by connecting data, workflows, and artificial intelligence systems. The company seeks a…
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About This Role
ServiceNow operates as an artificial intelligence control platform designed to help businesses transform operations by connecting data, workflows, and artificial intelligence systems. The company seeks a Principal Solution Architect specializing in ITSM to act as a functional and technical authority, guiding clients through the deployment of Technology Workflow solutions using best practices. This remote position suits an experienced technologist capable of aligning complex software capabilities with client business objectives. In…
Job Description
ServiceNow operates as an artificial intelligence control platform designed to help businesses transform operations by connecting data, workflows, and artificial intelligence systems. The company seeks a Principal Solution Architect specializing in ITSM to act as a functional and technical authority, guiding clients through the deployment of Technology Workflow solutions using best practices. This remote position suits an experienced technologist capable of aligning complex software capabilities with client business objectives.
In this capacity, the professional will support pre-sales processes, lead scoping workshops, and collaborate with account executives alongside partner networks. Key duties involve acting as a primary project team member to ensure successful outcomes, addressing system inter-connectivity, and advising leadership on implementation roadmaps and change management strategies. Additionally, the role involves establishing relationships with product stakeholders, delivering educational presentations to field delivery teams, mentoring internal and partner personnel, and driving continuous improvement for delivery resources. Travel of up to fifty percent annually is required, based on internal meetings and client needs.
Responsibilities
- Support pre-sales activities including solutioning workshops, sales presentations, and effort estimations alongside account executives and partners
- Lead project engagements focused on workflow application inter-connectivity and technology landscape integration while advising on governance
- Interact with senior leadership and CXO executives to guide implementation roadmaps and change management best practices
- Design solutions for common customer use cases using Technology Workflow applications and publish those designs for broader use
- Build relationships with product owners and stakeholders to maintain awareness of workflow capabilities and product roadmaps
- Host learning events, office hours, and presentations for field delivery personnel to showcase customer successes
- Contribute to continuous improvement initiatives for delivery and engagement materials with partner and customer excellence teams
- Mentor and enable members of the ServiceNow delivery team and partner ecosystem
- Travel up to 50 percent annually depending on customer requirements and internal meetings
Requirements
- At least 8 years of configuration or consultation experience implementing complex technologies, including portals and integrations
- At least 5 years of configuration or consultation experience implementing the ServiceNow Technology Workflow solution suite
- Demonstrated ability to influence and consult senior leaders by presenting options with pros, cons, and risks
- Strong technical and non-technical communication skills with the ability to analyze requirements and design comprehensive solutions
- Proficiency in developing conceptual design documents and visualizing complex technical concepts through diagrams and wireframes
- Certified System Administrator certification required or must be attained within the first 60 days
- At least two relevant Certified Implementation Specialist certifications such as ITSM or ITOM
Qualifications
- Certified Technical Architect certification required or must be achieved within the first 365 days
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote and notes that ServiceNow approaches work with flexibility and trust.
What is the employment type?
The employment type is full-time.
What travel is required for this role?
The position requires up to 50 percent travel annually, depending on client needs and internal meetings.
What certifications are needed?
Candidates need a Certified System Administrator certification (or must achieve it within the first 60 days), at least two relevant Certified Implementation Specialist certifications like ITSM or ITOM, and a Certified Technical Architect certification (or must achieve it within the first 365 days).
What is the salary for this position?
The posting does not specify a salary.
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