Remote opportunity at
ServiceNowPrincipal Technical Consultant-Federal
ServiceNow is seeking a Principal Technical Consultant-Federal to join its Customer Excellence Group on a remote, full-time basis. ServiceNow operates an AI platform that unifies workflows,…
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About This Role
ServiceNow is seeking a Principal Technical Consultant-Federal to join its Customer Excellence Group on a remote, full-time basis. ServiceNow operates an AI platform that unifies workflows, data, and artificial intelligence to assist organizations globally. In this capacity, you will serve as a functional and technical authority on customer engagement teams, providing guidance on integrations and configuration best practices. Your core duties will involve designing and implementing third-party integrations, deploying advanced…
Job Description
ServiceNow is seeking a Principal Technical Consultant-Federal to join its Customer Excellence Group on a remote, full-time basis. ServiceNow operates an AI platform that unifies workflows, data, and artificial intelligence to assist organizations globally.
In this capacity, you will serve as a functional and technical authority on customer engagement teams, providing guidance on integrations and configuration best practices. Your core duties will involve designing and implementing third-party integrations, deploying advanced platform capabilities such as Virtual Agent and Generative AI, and helping clients realize value from their investments. You will also diagnose architectural challenges, establish development strategies based on workshop requirements, and ensure adherence to industry standards.
This position requires an active security clearance and at least eight years of development experience with complex integration technologies. Candidates must possess strong technical skills in web services, databases, and enterprise technologies, alongside consulting abilities. The annual base salary ranges from USD 165,500 to USD 289,600, supplemented by equity, variable compensation, and benefits.
Responsibilities
- Design and implement integrations connecting third-party platforms with ServiceNow
- Formulate integration development strategies and high-level architectures
- Deploy ServiceNow AI offerings including Virtual Agent, NLU, AI Search, Task Intelligence, and Generative AI
- Develop tailored solutions responding to user requirements gathered during workshops
- Collaborate with other developers to align integration design with broader project goals
- Serve as a subject matter expert to resolve complex problems involving integrations and artificial intelligence
- Identify, analyze, and correct data configuration conflicts and system errors
- Advise on system architecture and evaluate current instance configurations to support future client needs
- Act as a technical lead across client engagements
Requirements
- Hold an active security clearance
- Bring a minimum of eight years of configuration and development experience with complex integration technologies
- Maintain at least two ServiceNow mainline CIS certifications
- Hold the ServiceNow Certified Application Developer certification
- Demonstrate extensive expertise in integration technologies such as REST/SOAP web services, middleware, LDAP, SSO, JDBC, and Import Sets
- Possess strong JavaScript skills and practical experience
- Understand AI models, deep learning models, and large language models with a focus on Generative AI
Qualifications
- Experience with self-hosted implementations
- Experience with domain separation
- Familiarity with ServiceNow predictive intelligence, AI search, and virtual agent configurations
Core Skills
Benefits
- Base salary between USD 165,500 and USD 289,600 per year
- Equity when applicable
- Variable and incentive compensation
- Health plans featuring flexible spending accounts
- 401(k) plan with company match
- Employee Stock Purchase Plan
- Matching donations program
- Flexible time away plan
- Family leave programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type and remote status for this role?
This is a full-time, remote position.
What is the salary range for the Principal Technical Consultant-Federal position?
The base salary ranges from USD 165,500 to USD 289,600 per year, with additional equity, variable compensation, and benefits available.
What are the core experience and certification prerequisites?
Applicants must have an active security clearance, at least eight years of development experience with complex integration technologies, at least two ServiceNow mainline CIS certifications, and a ServiceNow Certified Application Developer certification.
Is travel required for this position?
The job posting states that annual travel of up to 30% may be required.
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