Remote opportunity at
PointClickCareProcess Analyst
Working remotely on a full-time basis, the analyst partners with leaders from the sales, success, services and support groups. The analyst studies current systems and procedures,…
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About This Role
Working remotely on a full-time basis, the analyst partners with leaders from the sales, success, services and support groups. The analyst studies current systems and procedures, then designs and carries out process changes that raise business performance. The role spots gaps, proposes fixes and coordinates cross-functional teams to deliver projects that create clear value. Routinely, the analyst runs structured discovery through interviews, workshops and walkthroughs with stakeholders, documenting current and…
Job Description
Working remotely on a full-time basis, the analyst partners with leaders from the sales, success, services and support groups. The analyst studies current systems and procedures, then designs and carries out process changes that raise business performance. The role spots gaps, proposes fixes and coordinates cross-functional teams to deliver projects that create clear value.
Routinely, the analyst runs structured discovery through interviews, workshops and walkthroughs with stakeholders, documenting current and desired states. The analyst performs gap and impact assessments, gathers business requirements and keeps process maps clear and organized. The analyst also supports user acceptance testing and keeps stakeholders aligned through each rollout.
The analyst serves as a trusted process expert on high-profile initiatives and helps shape the team's continuous improvement practice. The role also feeds the mission of creating healthcare technology that makes life better for seniors and their caregivers.
The posting asks for a record of leading process analysis in a fast-moving, cross-functional environment, plus skill at facilitation and at building relationships with senior and executive leaders. Applicants should have mapped processes and written workflows and requirements, and bring solid organization, project management and problem-solving abilities. Background in SaaS or in business process, project management or strategic initiative work is expected.
Responsibilities
- Work with senior leaders to examine systems and procedures and find ways to lift performance
- Lead discovery through interviews, workshops and stakeholder walkthroughs
- Run gap and impact assessments and recommend fixes that match business needs
- Collect business requirements and keep process maps clear and current
- Coordinate project teams and take part in user acceptance testing
- Serve as the process expert on high-profile initiatives
- Help shape the team's continuous improvement approach
Requirements
- Record of leading process analysis and improvement work in a fast-moving, cross-functional setting
- Skilled at facilitating and communicating, and at forging ties with senior and executive leaders
- Hands-on work producing process maps, workflow documents and requirement sets
- Organized, with real project management and problem-solving ability
- Exposure to SaaS companies and to process, project or strategy initiatives
Qualifications
- Experience using AI to streamline business processes, with tools such as Microsoft Copilot, Miro or Claude
- Experience with Salesforce, Gainsight, Service Cloud and Kantata
- Ongoing awareness of process improvement trends and methods
Core Skills
Benefits
- Benefits begin on the first day of employment
- Retirement plan with employer matching
- Flexible paid time off
- Wellness resources and support programs
- Parental and caregiver leave
- Fertility and adoption assistance
- Learning and development support
- Employee assistance program
- Inclusion and allyship groups
- Employee recognition
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the Process Analyst role remote?
Yes. The listing describes it as remote and full time.
Which teams does the analyst work with?
The analyst works with leaders in several customer-facing groups, including sales, success, services and support.
What experience does the posting ask for?
It asks for a record of leading process analysis, strong facilitation skills and experience designing process maps and requirements. SaaS background is also expected.
Is a salary listed?
No. The posting does not state a salary.
Sample Interview Questions
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