Remote opportunity at
HuntressProduct Support Specialist- Eastern Time Zone
Huntress seeks a Product Support Specialist to join its team on a full-time basis, reporting to the Product Support Manager. Founded in 2015 by former national…
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About This Role
Huntress seeks a Product Support Specialist to join its team on a full-time basis, reporting to the Product Support Manager. Founded in 2015 by former national security cyber operators, the organization provides enterprise-grade cybersecurity tools and a 24/7 human-led Security Operations Center to protect organizations of varying sizes from digital threats. In this customer-facing position, the chosen professional acts as the primary contact for technical inquiries, maintaining high service standards…
Job Description
Huntress seeks a Product Support Specialist to join its team on a full-time basis, reporting to the Product Support Manager. Founded in 2015 by former national security cyber operators, the organization provides enterprise-grade cybersecurity tools and a 24/7 human-led Security Operations Center to protect organizations of varying sizes from digital threats.
In this customer-facing position, the chosen professional acts as the primary contact for technical inquiries, maintaining high service standards that have earned satisfaction ratings exceeding ninety-eight percent. The role operates within a collaborative department that emphasizes mentorship, continuous learning, and structured professional guidance.
The company provides a base compensation between fifty thousand and sixty-five thousand dollars annually, supplemented by bonus opportunities and equity. This remote position specifically requires applicants to reside within the Eastern Time Zone.
Responsibilities
- Deliver initial customer assistance and communicate technical resolutions clearly
- Guide partners through troubleshooting workflows and offer hands-on aid
- Evaluate reported problems and escalate incidents properly when necessary
- Maintain communication with customers by sharing progress updates and carrying issues through to completion
- Apply customer service expertise to surpass client expectations
- Propose revisions for internal and customer-facing resource materials
- Expand ongoing understanding of internal procedures, company software, and client environments
Requirements
- Reside in the Eastern Time Zone
- Adapt swiftly to day-to-day changes common in rapid growth environments
- Demonstrate a collaborative mindset focused on collective problem-solving
- Apply disciplined and methodical troubleshooting techniques
- Possess practical background supporting Microsoft Windows Operating Systems, including internals like registries and services, alongside common system and application troubleshooting
- Bring practical experience with macOS directory structures, services, and associated troubleshooting
- Know how to configure antivirus solutions and resolve conflicts with specialized software
- Show familiarity with system configuration and management tools including GPO, RMMs, and SCCM
Qualifications
- Knowledge of macOS Terminal and Bash
- Experience utilizing Process Explorer and ProcMon tools
- Background in scripting system configuration and management tools
Core Skills
Benefits
- Paid time off covering vacation, sick days, and recognized holidays
- Twelve weeks of paid parental leave
- Comprehensive medical, dental, and vision insurance coverage
- Retirement savings plan featuring a five percent contribution regardless of employee deferrals
- Life and disability insurance coverage
- Stock options for full-time staff members
- One-time five hundred dollar home office upgrade reimbursement
- Annual allowance dedicated to professional development and education
- Monthly digital stipend of seventy-five US dollars
- Access to BetterUp for personal and professional coaching
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this role?
The base compensation ranges from $50,000 to $65,000 per year, plus bonus and equity.
Where must candidates be located?
Applicants must be located in the Eastern Time Zone.
What employment type is this position?
This is a full-time position.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
