Remote opportunity at
TwilioProgram Manager, Carrier Operations & Governance
Twilio is a communications technology company that builds software and cloud-based communication tools, enabling businesses to reach customers globally. The organization operates on a remote-first model,…
Career Tools
About This Role
Twilio is a communications technology company that builds software and cloud-based communication tools, enabling businesses to reach customers globally. The organization operates on a remote-first model, supporting flexible work while fostering connection and inclusion. The company is seeking a Program Manager, Carrier Operations & Governance to establish and lead a brand-new operational unit. This position sits within a high-visibility environment that interacts with senior leadership, including the CEO, CFO, CRO,…
Job Description
Twilio is a communications technology company that builds software and cloud-based communication tools, enabling businesses to reach customers globally. The organization operates on a remote-first model, supporting flexible work while fostering connection and inclusion.
The company is seeking a Program Manager, Carrier Operations & Governance to establish and lead a brand-new operational unit. This position sits within a high-visibility environment that interacts with senior leadership, including the CEO, CFO, CRO, and Audit Committee. The ideal candidate will design operating frameworks from scratch, shape supplier management strategies, and implement data-driven governance mechanisms for the wholesale carrier ecosystem.
This opportunity is well-suited for professionals experienced in management consulting, strategic operations, or telecom program management who enjoy building systems from first principles. Responsibilities span cross-functional leadership, process improvement, operational cadence management, and business intelligence reporting. While the position is remote-friendly, note that applicants residing in CA, CT, NJ, NY, PA, and WA are not eligible for hire.
Responsibilities
- Lead high-visibility cross-functional governance initiatives from initial diagnosis to execution and change management.
- Present operational narratives, metrics, and risk assessments to executive leadership and Audit Committee reviewers.
- Deploy comprehensive policies, workflows, systems, and quantitative controls across carrier operations.
- Stand up the operating model, internal team structures, and operational cadences for the new department.
- Author and maintain standard operational runbooks, supply policies, and Rules of Engagement.
- Manage the day-to-day Run-the-Business engine, objective tracking, and deal approval processes.
Requirements
- Minimum of five years of experience in management consulting, program management, or as a Chief of Staff within telecom, RevOps, or strategy and operations.
- Proven history of guiding cross-functional programs across business, legal, technical, and financial divisions.
- Demonstrated ability to integrate operational controls, IT tools, and business processes.
- Direct background in establishing team cadences, operating models, and documentation frameworks.
- Strong proficiency in process mapping, business case writing, and technical requirement translation.
- Experience using data tools like spreadsheets, SQL, or Looker to track performance and compliance.
Qualifications
- Background in high-growth technology, management consulting, or global telecommunications.
- Six Sigma, Prosci Change Management, or formal program and process management certifications.
- Commercial experience in deal desks, supplier quarterly business reviews, or revenue assurance.
- Familiarity with A2P SMS, international voice and messaging, carrier billing, or fraud frameworks.
- Knowledge of workflow automation tools, Jira, Confluence, and Python.
Core Skills
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare coverage
- Retirement savings program
- Eligibility for company equity and corporate bonus plans
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position fully remote?
Yes, the position is remote, though occasional in-person travel for team meetings or customer events may be required. However, candidates residing in California, Connecticut, New Jersey, New York, Pennsylvania, and Washington are not eligible for hire.
What is the employment type?
The posting specifies that this is a full-time role.
What is the salary range for this job?
The specific salary varies by geographic location. For example, ranges provided for certain states run from $116,960 to $146,200, while the San Francisco Bay Area range is $137,520 to $171,900. Other regions have separate specified brackets.
How long will applications be accepted?
Applications are intended to be accepted until November 1, 2026, though this timeline may change depending on business needs.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.