Remote opportunity at
TwilioSr. Manager, Carrier Operations & Governance
Twilio is currently seeking a remote-based Sr. Manager, Carrier Operations & Governance to establish and lead a brand-new function focused on managing, governing, and optimizing the…
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About This Role
Twilio is currently seeking a remote-based Sr. Manager, Carrier Operations & Governance to establish and lead a brand-new function focused on managing, governing, and optimizing the company's global telecom carrier and wholesale supplier ecosystem. This position reports into leadership that interacts regularly with executive management and the Audit Committee, offering high visibility and enterprise-wide impact. Ideal candidates are entrepreneurial operators who want to build governance frameworks, enterprise policies, and operational…
Job Description
Twilio is currently seeking a remote-based Sr. Manager, Carrier Operations & Governance to establish and lead a brand-new function focused on managing, governing, and optimizing the company's global telecom carrier and wholesale supplier ecosystem. This position reports into leadership that interacts regularly with executive management and the Audit Committee, offering high visibility and enterprise-wide impact. Ideal candidates are entrepreneurial operators who want to build governance frameworks, enterprise policies, and operational runbooks from the ground up rather than relying on existing playbooks. The role involves hands-on ownership of Know Your Supplier policies, margin management, rate changes, risk forecasting, and executing supplier business reviews.
Twilio powers communication solutions for hundreds of thousands of businesses and developers globally through a remote-first work model. Employees may occasionally be asked to report in person for specific team gatherings or customer meetings. The position requires roughly 10% travel. Compensation and benefits offerings are determined based on geographic location and individual qualifications, and the role may qualify for company equity plans, corporate bonuses, healthcare coverage, retirement plans, and paid time off.
Responsibilities
- Define enterprise policy and risk appetite for the Know Your Supplier governance framework to scale with the global supplier footprint
- Establish enterprise policy regarding telecom supplier rate changes and wholesale margin management while adjudicating related escalations
- Draft, maintain, and enforce operational runbooks, supply policies, and rules of engagement across cross-functional teams
- Analyze risks and opportunities statistically to identify trends, build monitoring infrastructure, and create risk forecasting models
- Design and maintain dashboards using visualization tools like Tableau, Power BI, or Looker to monitor key performance indicators
- Direct supplier Quarterly Business Reviews and operational risk reviews at the enterprise level
- Manage the risks and opportunities narrative utilized by executive leadership and the Audit Committee
Requirements
- Minimum of eight years of professional experience in telco supply chain operations, supplier governance, strategy and governance, vendor management, revenue assurance, process improvement, or revenue operations
- Demonstrated background in building and maintaining automated data pipelines, backend data models, and handling ambiguous datasets
- Practical experience utilizing SQL and business intelligence visualization platforms for decision-making
- Proven capability in establishing enterprise-level policies, governance frameworks, or risk appetites within ambiguous environments
- Experience crafting executive-level narratives and risk reporting intended for C-suite and Audit Committee audiences
- Track record of sponsoring, defining, or building analytical and systems infrastructure for compliance or monitoring at an enterprise scale
- Experience leading culture change, stakeholder alignment, and training programs across internal and external partners
- Strong verbal and written communication skills with experience presenting to cross-functional leadership
Qualifications
- Professional background in telecom, technology, management consulting, or other high-impact environments
- Experience managing or formulating policies for wholesale rate changes, margin validation, or Supplier Deal Desks
- Track record of facilitating enterprise operational cadences such as supplier Quarterly Business Reviews and tracking team OKRs
- Familiarity with the A2P SMS ecosystem, international voice and messaging routing, carrier contracts, billing practices, or fraud frameworks
- Knowledge of global regulatory and industry standards set by organizations like GSMA, MEF, i3forum, or ITW Global Leaders Forum
- Experience using workflow management platforms such as Airtable, Jira, or Confluence
Core Skills
Benefits
- Competitive pay
- Generous time off and paid personal time off
- Paid sick time
- Ample parental and wellness leave
- Healthcare insurance
- Retirement savings program including a 401(k)
- Eligibility for Twilio equity and corporate bonus plans
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is remote and based in the United States, though approximately 10% travel is anticipated for in-person team gatherings, off-sites, or customer meetings.
What are the core experience requirements for this role?
Candidates must have at least 8 years of professional experience in areas such as telco supply chain operations, supplier governance, vendor management, revenue assurance, or revenue operations, along with experience using SQL, building data models, and setting enterprise-level policies.
What is the salary for this position?
The exact salary is not stated globally, but estimated pay ranges are provided for specific locations. For example, ranges in certain states span from $155,520 to $228,700 depending on the specific state and the San Francisco Bay area location.
What benefits are included?
Eligible employees generally receive healthcare insurance, a 401(k) retirement account, paid sick time, paid personal time off, paid parental leave, and potential participation in company equity and corporate bonus plans.
Sample Interview Questions
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