Opportunity at
MoniepointRegional Lead, Client Implementation
Moniepoint Inc. is looking for a Regional Lead for Client Implementation to direct its regional team of implementation agents. Moniepoint functions as an all-in-one financial platform…
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About This Role
Moniepoint Inc. is looking for a Regional Lead for Client Implementation to direct its regional team of implementation agents. Moniepoint functions as an all-in-one financial platform in Africa, serving millions of businesses and individuals with digital payments, credit, banking, and cross-border capabilities while operating as a major merchant acquirer in Nigeria. In this position, the selected professional will guide regional customer onboarding for Moniebook, oversee staff performance, resolve operational roadblocks,…
Job Description
Moniepoint Inc. is looking for a Regional Lead for Client Implementation to direct its regional team of implementation agents. Moniepoint functions as an all-in-one financial platform in Africa, serving millions of businesses and individuals with digital payments, credit, banking, and cross-border capabilities while operating as a major merchant acquirer in Nigeria. In this position, the selected professional will guide regional customer onboarding for Moniebook, oversee staff performance, resolve operational roadblocks, and collaborate across departments with sales, product, and account management teams. This role suits an experienced leader with a background in customer success, retail technology, or fintech who excels at combining strategic planning with hands-on problem solving.
Responsibilities
- Recruit, mentor, evaluate, and retain regional implementation agents while building a culture of accountability
- Establish individual and team metrics connected to activation rates, feature adoption, time-to-value, customer satisfaction, and churn reduction
- Design and scale onboarding frameworks to manage rising customer volumes without lowering personalization or quality
- Resolve complex technical hurdles, escalations, or stalled onboarding cases that agents cannot handle independently
- Partner with product, support, and engineering divisions to fix systemic issues impacting regional onboarding outcomes
- Collaborate with sales and account management to establish clear pre-sale expectations and ensure smooth customer handoffs
- Monitor performance analytics and present regular reports regarding regional health, risks, and trends to senior leadership
- Refine onboarding processes and implement new automation tools to boost team efficiency and consistency
Requirements
- Possess 4 to 6 years of professional background in customer implementation, success, or onboarding functions
- Hold at least 2 to 3 years of direct people management or team lead experience
- Demonstrate a proven track record of guiding teams to meet activation, retention, and adoption targets within SaaS, fintech, or retail technology sectors
- Exhibit strong analytical abilities to interpret performance metrics and customer health data
- Display exceptional communication and stakeholder management skills
Qualifications
- Earned a bachelor's degree in business, operations, technology, or a related field
- Experience building or scaling onboarding teams from inception at a fast-growing technology enterprise
- Exposure to merchant services, retail operations, or point-of-sale technology systems
- Background in designing training playbooks, knowledge management systems, or onboarding curricula
- Familiarity with Net Promoter Score, customer satisfaction frameworks, or customer health scoring methods
Core Skills
Benefits
- Competitive salary
- Pension contributions
- Health insurance coverage
- Annual bonus
- Access to a learning and development focused environment with regular training and technical talks
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote policy for this role?
The posting does not specify a location or a remote work policy.
What experience is required for this position?
Candidates must have 4 to 6 years of experience in customer onboarding, success, or implementation roles, which includes at least 2 to 3 years in a people management or team lead capacity.
What does the hiring process involve?
The recruitment process includes an initial phone call with a recruiter, an interview with the operations lead, and a behavioral and technical interview with the business lead.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.