Remote opportunity at
Zone & CoRenewal Specialist, Services Sales - APAC
Zone & Company Software Consulting LLC is seeking a Renewal Specialist for Services Sales to manage recurring services revenue across a global customer portfolio. The employer…
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About This Role
Zone & Company Software Consulting LLC is seeking a Renewal Specialist for Services Sales to manage recurring services revenue across a global customer portfolio. The employer develops an ERP-native artificial intelligence platform built for financial operations within Oracle NetSuite. This position handles the complete services renewal lifecycle, encompassing customer segmentation, value alignment, commercial negotiations, and contract finalization. The professional in this role will collaborate closely with Customer Success, Sales, Finance,…
Job Description
Zone & Company Software Consulting LLC is seeking a Renewal Specialist for Services Sales to manage recurring services revenue across a global customer portfolio. The employer develops an ERP-native artificial intelligence platform built for financial operations within Oracle NetSuite. This position handles the complete services renewal lifecycle, encompassing customer segmentation, value alignment, commercial negotiations, and contract finalization. The professional in this role will collaborate closely with Customer Success, Sales, Finance, Legal, and Revenue Operations teams to drive retention and meet revenue goals. Ideal candidates operate effectively within a high-growth software-as-a-service environment, utilizing strong commercial instincts and operational organization.
The person stepping into this position will oversee a specific book of business, maintain precise records in customer relationship management tools, forecast revenue outcomes, and proactively mitigate churn risks. Daily duties involve conducting usage evaluations before renewals, delivering commercial proposals, and ensuring audit-ready documentation. This position operates on a remote basis.
Responsibilities
- Manage a designated renewal book of business across international accounts as the main contact for renewal activities
- Apply segmentation strategies to organize engagement and follow a renewal calendar for proactive outreach
- Perform pre-renewal usage and health reviews alongside the Customer Success team
- Present renewal proposals and negotiate commercial terms according to established guidelines
- Identify chances for early renewals, multi-year commitments, and upsell opportunities
- Mitigate churn risks through prompt outreach, objection handling, and collaboration with leadership
- Partner with Legal and Finance teams to finalize contracts and maintain audit-ready documentation
- Forecast renewals accurately, track retention metrics, and maintain CRM data integrity
Requirements
- Possess one to two or more years of experience in renewals, customer success, account management, or services sales
- Demonstrate success handling renewals at scale within a software-as-a-service or fintech setting
- Show commercial acumen with the ability to lead discussions regarding value, usage, and pricing
- Bring experience executing churn risk mitigation and win-back strategies
- Demonstrate familiarity with recurring revenue metrics including annual recurring revenue, monthly recurring revenue, churn, and net revenue retention
- Exhibit proficiency in Salesforce, configure-price-quote tools, DocuSign, and contract management systems
- Provide excellent written and verbal communication skills paired with a customer-first mindset
Qualifications
- Hold a bachelor's degree or have equivalent professional experience
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the role is remote and operates within a fully remote, global team.
What is the employment type for this job?
The posting specifies that the employment type is a contract.
What level of experience is required?
Candidates need one to two or more years of experience in renewals, customer success, account management, or services sales.
What salary does this position offer?
The salary is not stated in the job posting.
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