Remote opportunity at
ZapierSales Assist Representative
Zapier is hiring a Sales Assist Representative for its Sales-Assist team, with the posting listing India as the location. Zapier describes itself as an all-remote company.…
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About This Role
Zapier is hiring a Sales Assist Representative for its Sales-Assist team, with the posting listing India as the location. Zapier describes itself as an all-remote company. The role requires availability for roughly 9:00 PM to 7:00 AM Indian Standard Time, and the team helps customers evaluate and buy Zapier's offers through a fast-moving sales process. Live chat with customers through Zendesk takes up most of the working day, with calls…
Job Description
Zapier is hiring a Sales Assist Representative for its Sales-Assist team, with the posting listing India as the location. Zapier describes itself as an all-remote company. The role requires availability for roughly 9:00 PM to 7:00 AM Indian Standard Time, and the team helps customers evaluate and buy Zapier's offers through a fast-moving sales process.
Live chat with customers through Zendesk takes up most of the working day, with calls and emails filling the rest. The representative leads virtual demos that show how Zapier can support different use cases, guides prospects from initial interest to purchase, and answers questions about procurement and buying steps. Qualified leads are handed to other teams, and product-qualified lead emails are part of the pipeline.
The role also includes passing customer insight back to the company, such as tagging call recordings with product feedback or pointing out where sales collateral could be improved. Candidates should bring at least four years of experience, ideally as a solutions engineer, a technical account manager who moved into sales, or a technically strong quota-carrying seller in SaaS. The posting values curiosity about AI tools and comfort with product technicalities and APIs.
The application includes several in-depth questions, and resume uploads are optional. The posting does not list benefits or a salary.
Responsibilities
- Handle live chat queues for most of the day through Zendesk, plus calls and emails
- Run virtual product demos showing how Zapier can support return on investment for different use cases
- Guide prospects from first interest to purchase and help them through procurement
- Pass qualified prospects to other groups and close some deals yourself
- Build pipeline from chat queues and PQL emails
- Feed back product and collateral insights from customer conversations and demo recordings
- Contribute to several sales projects and test ideas quickly
- Work with senior stakeholders and take part in cross-functional steering committees
Requirements
- Minimum of four years, preferably as a solutions engineer, a technical account manager moving into sales, or a technical quota-carrying seller in SaaS
- Experience with international markets
- Ability to work a high-velocity live chat queue for long periods
- Comfort with product technicalities, APIs and building solutions with them
- Self-managing, with strong control of calendar, pipeline and quotas
- Effective cross-cultural communication and advanced working English
- Daily use of AI tools in work, with documented workflows and measurable impact
Qualifications
- Genuine passion for sales and a drive to keep learning and improving (described as ideal)
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role based?
The posting lists India as the location and asks for availability roughly between 9:00 PM and 7:00 AM IST.
Does the posting list a salary?
No. The posting does not state a salary.
What experience is needed?
At least four years, ideally in solutions engineering, technical account management or technical quota-carrying SaaS sales.
How do I apply?
The application asks several in-depth questions that must all be answered. Uploading a resume or CV is optional.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
