Opportunity at
TideSales Enablement Trainer
This role strengthens Tide's inside sales teams through training, enablement and quality assurance. The trainer partners with sales leaders, product staff and QA colleagues so that…
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About This Role
This role strengthens Tide's inside sales teams through training, enablement and quality assurance. The trainer partners with sales leaders, product staff and QA colleagues so that people have the knowledge, tools and capability to meet customer experience and revenue expectations. The role is full-time. Responsibilities involve shaping an enablement plan for onboarding and continuing development, and building a shared resource hub of scripts, objection guides and playbooks. The trainer creates…
Job Description
This role strengthens Tide's inside sales teams through training, enablement and quality assurance. The trainer partners with sales leaders, product staff and QA colleagues so that people have the knowledge, tools and capability to meet customer experience and revenue expectations. The role is full-time.
Responsibilities involve shaping an enablement plan for onboarding and continuing development, and building a shared resource hub of scripts, objection guides and playbooks. The trainer creates product sessions with product teams, runs interactive sessions on sales method, products and compliance, produces e-learning and bite-size modules, and guides new starters from day one to readiness. Platforms such as Babelforce and CRM systems supply the performance data.
Quality work means building monitoring structures with QA, examining sales figures and call recordings, offering practical coaching and reporting on quality measures. Required: demonstrable enablement or training experience in a fast-moving sales setting, sound analytics and presentation skill, and knowledge of sales strategy and CRM tools. Banking or fintech familiarity, Babelforce or similar tool experience and sales training credentials are preferred. The input lists the job as on-site, while the benefits refer to a hybrid pattern.
Responsibilities
- Design a long-term enablement plan from onboarding through ongoing development
- Build and maintain resources such as scripts, objection guides and playbooks
- Create product knowledge sessions with product teams
- Run engaging sessions on sales technique, product and compliance
- Produce e-learning and microlearning material
- Identify skill gaps with sales leaders and tailor training to fill them
- Set up quality monitoring frameworks with the QA team and review recordings
- Report on quality measures and recommend changes
Requirements
- Proven enablement or training experience in a fast-paced sales setting
- Solid grounding in sales strategy, techniques and CRM tools
- Hands-on familiarity with QA frameworks and coaching for performance
- Ability to train varied audiences effectively
- Strong speaking and presentation skills
- Analytical skills to translate data into action
Qualifications
- Banking or fintech familiarity
- Experience with Babelforce or similar call tools
- Accreditation in coaching or sales training from Sandler, SPIN or Train the Trainer schemes
Core Skills
Benefits
- 25 days' paid holiday
- Three paid days for volunteering or training
- Extended maternity and paternity leave funded by the company
- Personal learning budget
- Additional health and dental insurance
- Mental wellbeing platform
- Fully paid Multisports card
- Food vouchers and office refreshments
- Home office equipment allowance and flexible home working
- Commuting bonus under hybrid working
- Sabbatical leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The posting does not state a city. The input lists the role as on-site, and the benefits mention a hybrid arrangement.
What experience is needed?
A demonstrable background in enablement or training, or in a similar role, is needed, plus QA and coaching experience.
Are certifications required?
Accreditation from schemes such as Sandler, SPIN or Train the Trainer is listed as preferred, not required.
Is a salary stated?
The posting does not specify a salary.
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