Remote opportunity at
TwilioSales Operations Planning Analyst
Twilio seeks a Sales Operations Planning Analyst to join its Strategic Operations pillar within Sales, Operations, and Enablement. This remote position operates at the intersection of…
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About This Role
Twilio seeks a Sales Operations Planning Analyst to join its Strategic Operations pillar within Sales, Operations, and Enablement. This remote position operates at the intersection of business strategy, sales planning, and advanced analytics, taking charge of global target-setting cycles and customer segmentation models. The ideal candidate is data-driven and strategically minded, capable of building robust analytical modeling, forecasting, and data infrastructure to support go-to-market objectives. As part of the Strategic…
Job Description
Twilio seeks a Sales Operations Planning Analyst to join its Strategic Operations pillar within Sales, Operations, and Enablement. This remote position operates at the intersection of business strategy, sales planning, and advanced analytics, taking charge of global target-setting cycles and customer segmentation models. The ideal candidate is data-driven and strategically minded, capable of building robust analytical modeling, forecasting, and data infrastructure to support go-to-market objectives.
As part of the Strategic Operations team, the analyst will define operational metrics, deliver data-backed insights to senior leadership, and align corporate strategy with cross-functional partners across Finance, Product, Systems, HR, and Sales. Twilio builds communication solutions that empower developers and businesses to craft personalized customer experiences worldwide. The company follows a remote-first work model while maintaining a culture of global inclusion and connection. Candidates should note that while this role is remote, it is ineligible for hire in Connecticut, New Jersey, New York, Pennsylvania, Washington, and California, and occasional travel may be required for team meetings or customer events.
Responsibilities
- Manage annual and semi-annual target-setting processes for the global sales organization
- Communicate target proposals, growth opportunities, and data insights to senior leadership through clear narratives
- Design and update the sales customer segmentation model
- Analyze large and complex datasets using advanced statistical and analytical methods to maximize revenue efficiency
- Partner with Finance, Sales, Product, HR, and Systems to ensure operational metrics align with overarching corporate strategy
- Build, maintain, and automate dashboards and tracking reports for planning outcomes, including territory and target accuracy
Requirements
- Six or more years of combined experience in data analytics, Sales Operations, Revenue Operations, or Strategic Operations inside a fast-paced technology environment
- Demonstrated experience driving planning frameworks and target-setting cycles for a go-to-market organization
- Hands-on expertise using data visualization software such as Looker or Tableau
- Proven ability to translate complex analytical results into business-focused, strategic recommendations for leadership
- Demonstrated project management abilities, encompassing cross-functional dependency management and requirement scoping
- Thorough familiarity with core go-to-market metrics and processes, such as forecasting, pipeline conversion, and productivity
Qualifications
- Knowledge of SQL and relational database concepts
- Practical background using Python or R for modeling and statistical analysis
- Excellent verbal and written communication skills
- Capacity to influence and establish effective working relationships across all organizational levels
Core Skills
Benefits
- Competitive compensation packages
- Generous time off policies
- Ample wellness and parental leave
- Healthcare coverage
- Retirement savings program options, including a 401(k)
- Eligibility for corporate bonus and equity plans based on role
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is remote, though candidates cannot be hired if they reside in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Additionally, occasional travel may be required for in-person project meetings, team gatherings, or customer sessions.
What experience is required for this role?
Applicants must have six or more years of combined experience in data analytics, Sales Operations, Revenue Operations, or Strategic Operations within a fast-paced technology setting, along with a proven track record in guiding target-setting cycles and go-to-market planning frameworks.
What salary does Twilio offer for this position?
Specific salary ranges depend on geographic location. For instance, the estimated pay range is $128,560 to $160,700 for Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, and Washington D.C.; $136,000 to $170,000 for New York, New Jersey, Washington State, and California outside the San Francisco Bay area; and $151,120 to $188,900 for the San Francisco Bay area.
What benefits are included?
Eligible employees receive health care insurance, a 401(k) retirement account, paid sick time, paid personal time off, paid parental leave, competitive pay, and wellness leave, with specific offerings varying by location.
Sample Interview Questions
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