Opportunity at
TideSales Team Lead (Member Success)
Tide is seeking a Sales Team Lead to oversee a telesales unit in Delhi NCR that sells insurance products. This full-time, on-site post is responsible for…
Career Tools
About This Role
Tide is seeking a Sales Team Lead to oversee a telesales unit in Delhi NCR that sells insurance products. This full-time, on-site post is responsible for hitting sales goals, lifting conversion rates and keeping customer interactions high in quality, while also finding new lead sources and ways to refine processes. The lead tracks daily results and call measures, listens in on calls to coach in real time, and holds short…
Job Description
Tide is seeking a Sales Team Lead to oversee a telesales unit in Delhi NCR that sells insurance products. This full-time, on-site post is responsible for hitting sales goals, lifting conversion rates and keeping customer interactions high in quality, while also finding new lead sources and ways to refine processes.
The lead tracks daily results and call measures, listens in on calls to coach in real time, and holds short daily and weekly check-ins plus one-to-one sessions. Motivation tools such as contests and incentives are used, escalations and tricky objections are handled, and daily, weekly and monthly reports with recommendations are produced. The lead also assists with hiring, training and onboarding, makes sure scripts and quality standards meet regulations, and collaborates with campaign, product, analytics and support teams while keeping an eye on competitors.
Required: at least three years managing telesales for overseas clients, with UK exposure and a fintech or banking background as pluses. A strong grasp of outbound selling, objection handling and data work, plus proficiency with CRM systems, dialers and call-monitoring tools, is expected. Insurance knowledge is a plus. Success is judged on daily and monthly targets, call quality scores, conversion, handle and talk time, occupancy, attendance, adherence and staff retention.
Responsibilities
- Lead and coach the telesales team toward targets and KPIs
- Review daily results and call activity, and give live feedback during calls
- Hold regular feedback sessions and one-to-one reviews
- Motivate staff through contests, incentives and recognition
- Resolve escalations and help agents with complex questions and objections
- Prepare daily, weekly and monthly reports with insights
- Assist with recruitment, training and onboarding
- Confirm the team follows scripts, regulations and quality standards
- Coordinate with cross-functional teams and track competitor moves
Requirements
- At least three years leading telesales for international clients
- Knowledge of outbound selling, objection handling and data analysis
- Strong communicator with interpersonal, selling and coaching skills
- Results-driven, with a history of meeting targets
- Familiar with CRMs, dialers and call monitoring tools
- Thrives in a dynamic, target-driven setting
Qualifications
- UK market experience (a plus)
- Fintech or banking background (a plus)
- Insurance product experience (an advantage)
Core Skills
Benefits
- Competitive pay
- Self and family health insurance, term and life cover, and OPD benefits
- Wellbeing support via Plumm
- Learning and development fund
- Home-office setup allowance
- 24 days of annual leave
- Family and friendly leave
- WOO scheme permitting remote work for as many as 90 days annually
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The posting refers to Delhi NCR, and the input lists India. The role is on-site.
What experience is required?
At least three years as a team leader or manager of telesales for international clients.
Is a salary stated?
The posting mentions competitive pay but does not specify an amount.
How do I apply?
The posting does not describe the application steps.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.