Remote opportunity at
ExperianSalesforce CRM Team Lead
Experian is a global data and technology company operating across financial services, healthcare, automotive, agribusiness, insurance, and other sectors. With a workforce of 25,200 employees across…
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About This Role
Experian is a global data and technology company operating across financial services, healthcare, automotive, agribusiness, insurance, and other sectors. With a workforce of 25,200 employees across 32 countries, the company applies advanced technologies and data to create opportunities for individuals and businesses. Experian seeks a remote Salesforce CRM Team Lead to join its Global CRM team. This role focuses on elevating the operational maturity of the Salesforce platform and its…
Job Description
Experian is a global data and technology company operating across financial services, healthcare, automotive, agribusiness, insurance, and other sectors. With a workforce of 25,200 employees across 32 countries, the company applies advanced technologies and data to create opportunities for individuals and businesses.
Experian seeks a remote Salesforce CRM Team Lead to join its Global CRM team. This role focuses on elevating the operational maturity of the Salesforce platform and its support personnel. The incoming team lead will support various business units and capabilities, including Experience Cloud, CPQ, connected marketing automation, automated testing, and enterprise data warehouse platforms.
The position requires combining advanced administrative tasks, delivery management, data quality assurance, process standardization, stakeholder engagement, and team leadership. Responsibilities involve configuring and maintaining the Salesforce platform using declarative tools, leading root cause analysis, managing case queues and team workloads, and coordinating Scrum-based backlog management. Additionally, the team lead will oversee Salesforce AI capabilities, build trusted stakeholder relationships, mentor CRM analysts, and provide multilingual support in both English and Spanish for users in North America and Latin America. This fully remote opportunity places the first North American time-zone resource within the team to improve response times and regional collaboration.
Responsibilities
- Configure and maintain Salesforce utilizing declarative tools such as custom objects, fields, page layouts, validation rules, approval processes, and advanced Flow automation
- Lead root cause analyses and design scalable solutions for complex business requirements
- Oversee the setup, testing, deployment, and ongoing support for Salesforce AI features, including Agentforce agents and Prompt Builder solutions
- Monitor support case queues and team workloads to ensure timely resolutions and appropriate coverage
- Coordinate Scrum-based backlog management, sprint planning, and prioritization across the CRM support team
- Build and maintain process documentation, Salesforce Knowledge articles, and support communications
- Establish trusted relationships with business stakeholders, development teams, and cross-functional partners
- Mentor and coach CRM analysts regarding standards, governance, and operational best practices
- Act as the primary escalation point for complex, high-priority user issues and provide hands-on support
Requirements
- More than 5 years of experience administering or supporting Salesforce in complex, multi-business-unit environments
- More than 2 years of experience leading Salesforce administration teams or delivery initiatives, including mentoring colleagues
- Demonstrated expertise with Salesforce Flow automation and process optimization
- Familiarity with Scrum or other Agile delivery methodologies, such as backlog management and sprint planning
- Fluency in English and Spanish
- Ability to guide architectural discussions and technical direction without acting as the primary hands-on developer
- Familiarity with incorporating AI-assisted solutions into daily workflows
Qualifications
- Salesforce Certified Platform Administrator
- Salesforce Certified Platform App Builder
Core Skills
Benefits
- Medical, life, and dental insurance
- Asociacion Solidarista
- International Share Save Plan
- Flex Work and work from home options
- Paid time off
- Annual performance bonus
- Education reimbursement
- Family bonding leave
- Bereavement leave
- Referral program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote job opportunity.
What language skills are required for this role?
Candidates must be fluent in both English and Spanish.
What certifications are listed for the Salesforce CRM Team Lead role?
Required certifications include Salesforce Certified Platform Administrator and Salesforce Certified Platform App Builder.
What is the salary for this position?
The salary is not stated in the job posting.
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