Opportunity at
FreshworksSenior Account Management (EX) - Top Tier NA
Freshworks is hiring a Senior Account Management (EX) - Top Tier NA to manage and expand relationships with current enterprise accounts. This on-site position focuses on…
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About This Role
Freshworks is hiring a Senior Account Management (EX) - Top Tier NA to manage and expand relationships with current enterprise accounts. This on-site position focuses on delivering value, retaining clients, and driving additional business through the adoption of the Freshworks platform. The role suits an experienced enterprise account manager who can apply a consultative sales strategy, engage with C-level stakeholders, and achieve established revenue quotas.
Job Description
Freshworks is hiring a Senior Account Management (EX) - Top Tier NA to manage and expand relationships with current enterprise accounts. This on-site position focuses on delivering value, retaining clients, and driving additional business through the adoption of the Freshworks platform. The role suits an experienced enterprise account manager who can apply a consultative sales strategy, engage with C-level stakeholders, and achieve established revenue quotas.
Responsibilities
- Serve as the resident expert on the Freshworks platform to expand cloud-based software utilization among current clients
- Meet or exceed financial goals by driving upsell and cross-sell expansion
- Oversee relationships for an assigned portfolio of accounts in a professional manner
- Demonstrate and sell value to key stakeholders using strategic customer success plans
- Develop strategies to maximize revenue and client satisfaction
- Comprehend client goals and procedures to guarantee successful deployment of the Freshworks product suite
- Engage C-level executives with compelling value propositions while collaborating with internal teams like implementation, billing, and support
Requirements
- 4 to 8 years of total sales experience
- At least 2 years of SaaS sales or solution-based selling experience
- Background in selling to VP or C-level executives
- Demonstrated history of driving expanded usage among existing customers
- Proven success selling into mid-market and enterprise businesses
- Experience managing and closing complex sales cycles with solution selling methods
- Familiarity with the EX and ITSM technology space
- Capability to work the North American night shift
Qualifications
- Bachelor degree or preferred Master degree
- Technical background
Core Skills
Benefits
- Equal opportunity workplace welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or work arrangement for this role?
The posting specifies an on-site work arrangement.
What shift is required for this position?
The role requires the flexibility to work the NA night shift.
What experience is required for this job?
Candidates must have four to eight years of total sales experience, including at least two years in SaaS or solution-based sales, with a track record of selling to enterprise and mid-market companies.
What is the salary for this position?
The salary is not specified in the posting.
Sample Interview Questions
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