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FreshworksSenior Director, AI Platform (Product Management)
Freshworks is hiring a Senior Director, AI Platform (Product Management) to guide the overarching strategy and execution for its agentic infrastructure, authoring interfaces, and runtime engines.…
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About This Role
Freshworks is hiring a Senior Director, AI Platform (Product Management) to guide the overarching strategy and execution for its agentic infrastructure, authoring interfaces, and runtime engines. In this hybrid position based in San Mateo, the successful candidate will lead product teams and collaborate closely with engineering and executive leadership to scale enterprise autonomous agents across the Freshworks ecosystem. This role suits an experienced product leader with a deep technical grasp…
Job Description
Freshworks is hiring a Senior Director, AI Platform (Product Management) to guide the overarching strategy and execution for its agentic infrastructure, authoring interfaces, and runtime engines. In this hybrid position based in San Mateo, the successful candidate will lead product teams and collaborate closely with engineering and executive leadership to scale enterprise autonomous agents across the Freshworks ecosystem.
This role suits an experienced product leader with a deep technical grasp of modern artificial intelligence ecosystems, large language models, multi-agent orchestration, and developer platforms. The professional in this position will oversee everything from agent creation studios and routing engines to knowledge retrieval systems and security guardrails.
Freshworks provides an annual base salary range of $290,000 to $360,000, alongside variable compensation, bonuses, and equity. The company fosters an inclusive workplace focused on equal opportunity and diverse perspectives.
Responsibilities
- Define and drive the end-to-end strategy and execution for AI agent platforms, including natural-language builders and shared runtime engines.
- Direct the product vision for core agent frameworks, authoring interfaces, reusable skill libraries, and ambient capabilities.
- Set open standards and protocols regarding agent interoperability, identity, safety guardrails, and enterprise security.
- Build out quality and lifecycle infrastructure for agents, covering testing, telemetry, custom model training, and inference cost optimization.
- Manage the context and knowledge foundation, determining strategies for real-time retrieval, memory systems, and state management.
- Drive the product lifecycle for shared digital workers from initial concept to scaled customer adoption.
- Lead, mentor, and expand a team of product managers by setting quarterly objectives and cultivating an outcome-oriented culture.
- Collaborate with engineering, forward-deployed teams, and customers to translate enterprise needs into scalable platform capabilities.
Requirements
- Possess 15 to 20 years of progressive product management experience with significant leadership in platform architectures or AI systems at scale.
- Demonstrate a track record of translating complex technological advancements into clear functional charters and business outcomes.
- Bring strong leadership skills in coaching, mentoring, and developing product managers while fostering cross-functional alignment.
- Show a commitment to execution excellence by establishing operating rhythms, evaluation metrics, and platform reliability accountability.
- Exhibit strong customer obsession to transform user feedback into platform-level solutions.
- Have deep technical comprehension of artificial intelligence ecosystems including LLMs, retrieval-augmented generation, model routing, and agent safety protocols.
Qualifications
- Prior experience building and scaling developer-facing platforms, workflow automation engines, or multi-tenant B2B SaaS platform architectures.
- Active involvement in open-source artificial intelligence initiatives, agent protocols such as MCP, or emerging standard-setting bodies.
Core Skills
Benefits
- Annual base salary range between $290,000 and $360,000
- Eligibility for variable compensation
- Bonus and equity availability
- Inclusive workplace environment that supports career growth
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for this role?
This role is based in San Mateo in a hybrid capacity.
What is the salary range for the Senior Director position?
The annual base salary ranges from $290,000 to $360,000, and the position is also eligible for variable compensation, bonuses, and equity.
What level of experience is required?
Candidates must have 15 to 20 years of progressive experience in product management, featuring significant leadership in defining platform architectures or AI and machine learning systems at scale.
What are the employment terms?
The job posting indicates full-time employment, but does not specify a closing date or application deadline.
Sample Interview Questions
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