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Culture AmpSenior Customer Success Manager, Enterprise
Culture Amp is seeking a Senior Customer Success Manager to focus on Enterprise clients. The organization operates an employee experience platform utilizing people science and an…
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About This Role
Culture Amp is seeking a Senior Customer Success Manager to focus on Enterprise clients. The organization operates an employee experience platform utilizing people science and an extensive employee dataset to help thousands of companies improve performance management and employee engagement. In this role, you will manage a specialized portfolio consisting of 70 to 85 single-product Enterprise clients representing $3.5 million in annual recurring revenue. Your core responsibilities include retaining revenue,…
Job Description
Culture Amp is seeking a Senior Customer Success Manager to focus on Enterprise clients. The organization operates an employee experience platform utilizing people science and an extensive employee dataset to help thousands of companies improve performance management and employee engagement.
In this role, you will manage a specialized portfolio consisting of 70 to 85 single-product Enterprise clients representing $3.5 million in annual recurring revenue. Your core responsibilities include retaining revenue, driving product adoption, facilitating expansion opportunities, and maintaining clear accountability for your assigned book of business. Operating inside a go-to-market pod structure, you will partner closely with sales and renewal professionals to oversee the complete client revenue lifecycle. You will leverage digital customer experience strategies, automation, and artificial intelligence tools to streamline account planning, uncover risk signals, and scale your engagement.
This position is well-suited for professionals experienced in managing B2B SaaS portfolios who possess strong executive communication skills and commercial accountability. Employees are expected to work from their local Culture Amp office an average of two days per week to foster team collaboration.
Responsibilities
- Manage a portfolio of 70 to 85 single-product Enterprise clients totaling $3.5M ARR with responsibility for retention, adoption, and expansion
- Partner with Sales, Renewal Managers, and pod leaders to co-manage the full customer revenue lifecycle
- Drive gross retention and net retention through bi-annual Executive Strategy Reviews, adoption planning, and proactive risk mitigation
- Lead strategic customer discussions connecting platform usage to measurable business value and executive priorities
- Utilize digitally-led customer experience motions, automation, and one-to-many outreach for consistency and risk detection
- Deploy AI-enabled tools and workflows to prepare for client interactions and synthesize account information
- Maintain account data hygiene in Vitally and related software tools
Requirements
- Experience managing Enterprise or scaled B2B SaaS portfolios with a deep understanding of scaled customer success models
- Demonstrated track record of owning gross and net retention while balancing commercial goals with client outcomes
- Strong executive communication skills to lead data-informed, value-based conversations
- Proactive approach to risk management, high curiosity, and sound judgment in high-stakes situations
- Ability to collaborate across functions within a pod-based model with high accountability
- Comfort utilizing artificial intelligence tools for prioritization, synthesis, and consistent engagement
Qualifications
- Previous experience working in HR tech
Core Skills
Benefits
- Equity through the Employee Share Option Program
- Learning programs and coaching
- Quarterly refresh days, an extended end-of-year break, and a monthly wellbeing and lifestyle allowance
- Inclusive parental leave from day one
- MacBook and home workspace setup budget
- Five annual social impact days
- Medical insurance coverage for employees and their families
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for this role?
The estimated On Target Earnings range is between $131,000 and $150,000 USD per year, with additional components such as equity and benefits.
Where is the job located and is it remote?
The position is based in Chicago. The posting notes that employees are asked to work from their local Culture Amp office an average of two days per week.
What kind of experience is required for this position?
Candidates must have experience managing Enterprise or scaled B2B SaaS portfolios, a track record of owning gross and net retention, and strong executive communication skills.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.