Hybrid opportunity at
Culture AmpSenior Customer Success Manager (French-speaking)
Culture Amp is hiring a French-speaking Senior Customer Success Manager who will look after enterprise accounts in France and the CEMEA region. The job blends customer…
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About This Role
Culture Amp is hiring a French-speaking Senior Customer Success Manager who will look after enterprise accounts in France and the CEMEA region. The job blends customer success with renewals. The holder acts as the principal strategic adviser for each account across its entire lifecycle, drives adoption and retention, and helps refine the enterprise customer experience playbook. The listing is hybrid and based in London. Much of the work involves strategic…
Job Description
Culture Amp is hiring a French-speaking Senior Customer Success Manager who will look after enterprise accounts in France and the CEMEA region. The job blends customer success with renewals. The holder acts as the principal strategic adviser for each account across its entire lifecycle, drives adoption and retention, and helps refine the enterprise customer experience playbook. The listing is hybrid and based in London.
Much of the work involves strategic discussions with executive teams, such as chief people officers, heads of people and organisational development leaders, often together with people scientists or account executives. The manager leads the main customer milestones: kick-off meetings, feedback strategy sessions, business reviews, project check-ins and platform training. Renewals are central: creating plans that lock in renewals on schedule, catching and reducing risk early, leading complicated negotiations with legal and finance, and forecasting the pipeline accurately.
The role also partners with account executives to find upsell and cross-sell openings when contracts come up, and with customer success managers, people scientists, product and support teams to keep the experience consistent. When needed, the manager resets expectations through candid conversations, records customer value in the CRM and relays customer feedback to product and engineering. Team duties include mentoring renewal managers and customer success managers and improving renewal workflows, pricing reviews and objection handling.
Candidates should have around three to five-plus years in customer success, renewal work or account management within SaaS or enterprise software, a record of meeting retention and revenue goals on large renewals, and a grasp of ARR, GRR, NRR and total cost of ownership. Native French and fluent English are essential, and native Arabic is beneficial. Salesforce and Vitally experience is preferred.
Responsibilities
- Own enterprise accounts with more than 1,000 employees across France and CEMEA as the main strategic adviser
- Lead strategic discussions with executive teams, together with people scientists or account executives
- Lead kick-off meetings, feedback strategy sessions, business reviews, project check-ins and enablement training
- Plan and secure timely renewals, spotting and reducing risk early
- Lead complex negotiations on terms, pricing and compliance with legal and finance
- Act as the single point of contact for renewal discussions and forecast the pipeline
- Spot upsell and cross-sell openings at renewal, working with account executives
- Mentor renewal and customer success managers and refine enterprise renewal playbooks
Requirements
- Native French-speaker with fluent English
- Three to five-plus years in customer success, renewal work or account management within SaaS or enterprise software
- Track record of meeting retention and revenue goals, including large renewals above one million dollars
- Working knowledge of ARR, GRR, NRR, ROI and total cost of ownership
- Coaching ability with a learning-focused approach
- Comfort using CRM and customer success software; Salesforce and Vitally are preferred
Qualifications
- Native Arabic-speaker is beneficial
- Experience in a customer-facing software role, or direct work in HR or people and culture
Core Skills
Benefits
- Share options through the employee share option program
- Learning programs and coaching
- Quarterly refresh days, an extended year-end break and a monthly wellbeing allowance
- Parental leave from day one
- A MacBook and a budget for a home workspace
- Five paid social impact days each year
- Medical insurance for employee and family (US and UK only)
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote or in an office?
The listing is hybrid and gives London as the location.
Is French required?
Yes. The posting lists native French as essential, with fluent English, and native Arabic as beneficial.
What does the role cover?
It covers customer success and renewals for enterprise accounts in France and CEMEA, including adoption, executive relationships and complex renewal negotiations.
Is a salary stated?
No. The posting does not state a salary.
Sample Interview Questions
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