Remote opportunity at
Abnormal AISenior Director, Field Operations
Abnormal AI is seeking a Senior Director, Field Operations to lead the revenue organization's planning, execution, and scaling initiatives. In this second-line leadership position, the successful…
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About This Role
Abnormal AI is seeking a Senior Director, Field Operations to lead the revenue organization's planning, execution, and scaling initiatives. In this second-line leadership position, the successful candidate will manage a team of field operations directors and managers while establishing the operating model for Mid-Market, Enterprise, Strategic, and Channel organizations. Abnormal AI provides a platform expanding beyond email security into identity and artificial intelligence security, creating diverse field motions across new…
Job Description
Abnormal AI is seeking a Senior Director, Field Operations to lead the revenue organization's planning, execution, and scaling initiatives. In this second-line leadership position, the successful candidate will manage a team of field operations directors and managers while establishing the operating model for Mid-Market, Enterprise, Strategic, and Channel organizations. Abnormal AI provides a platform expanding beyond email security into identity and artificial intelligence security, creating diverse field motions across new segments and partner paths. This role suits an experienced builder capable of designing modern operating models that balance speed, precision, and scale while developing future operations leaders.
The position requires collaborating closely with executive leadership across Sales, Marketing, Customer Success, Channel, Finance, and GTM Operations. Responsibilities include shaping annual planning, driving forecast accuracy through advanced analytics, setting operational cadences, and embedding AI-driven solutions into field operations to improve pipeline precision. Candidates will guide territory and capacity design, oversee sales process execution across the funnel, and act as a strategic advisor to executive stakeholders on resource allocation and strategic initiatives.
Responsibilities
- Lead, coach, and develop a team of Field Operations managers and directors while setting departmental priorities and succession plans
- Design and evolve the field operating model across different segments, regions, and channel operations
- Partner with the CRO and GTM leadership on annual and quarterly planning including targets, capacity, coverage, territories, and quotas
- Manage global sales forecasting accuracy through standardized processes, advanced analytics, and AI-enabled forecasting methods
- Establish operational rhythms for pipeline reviews, inspection, quarterly business review inputs, and performance dashboards
- Drive sales process excellence across the full funnel to support evolving motions and channel-assisted deals
- Collaborate with internal AI development teams to introduce AI-driven solutions that enhance pipeline precision and reduce manual CRM work
- Partner with RevOps and Systems leaders to ensure GTM tools properly support sales and inspection workflows
Requirements
- Twelve or more years of experience in Revenue Operations, Sales Operations, or related go-to-market functions within a high-growth B2B SaaS environment
- Six or more years of experience leading and scaling operations, analytics, or GTM teams, including managing managers and developing leaders
- Strong analytical and problem-solving abilities to define metrics and translate complex data into actionable insights for executive audiences
- Proven background in designing and implementing scalable operating frameworks for forecasting, pipeline health, territory design, and sales processes
- Demonstrated experience applying artificial intelligence, advanced automation, or analytics to redesign operating models
- Deep familiarity with GTM systems and data, including Salesforce and related analytics tools
- Strong stakeholder management and communication skills to influence senior leaders and drive change across teams
- Experience with strategic planning, territory design, capacity planning, and resource allocation
Qualifications
- Experience supporting channel partner motions and partner-influenced forecasting and pipeline inspection
- Familiarity with AI-assisted forecasting tools or predictive pipeline health frameworks
- Experience working in companies scaling from Mid-Market into Enterprise or Strategic segments
- Experience leading cross-functional operating model changes across Sales, Marketing, Customer Success, and Channel functions
Core Skills
Benefits
- Base salary ranging from USD 229,500 to 330,000 per year
- Eligibility for bonus or incentive compensation
- Equity opportunities
- Comprehensive benefits package
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Senior Director, Field Operations role?
The base salary range is USD 229,500 to 330,000 per year. Additional compensation may include bonuses, incentives, equity, and a comprehensive benefits package.
What is the remote work policy for this position?
The posting lists the employment type as full-time and the location as remote, with remote status explicitly indicated.
What level of experience is required for this position?
Candidates must have 12 or more years of experience in Revenue Operations, Sales Operations, or related GTM functions within a high-growth B2B SaaS environment, including at least 6 years of experience leading and scaling operations or GTM teams and managing other managers.
How does Abnormal AI handle candidate interviews regarding artificial intelligence?
Abnormal AI uses AI-assisted tools to help the recruiting team prepare for candidate interviews by reviewing resume content and role requirements to suggest interview questions. These tools do not make hiring decisions or screen candidates automatically, as all employment decisions are made by people.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.