Hybrid opportunity at
FreshworksSenior Director, People Analytics and Workforce Planning
This senior director role heads the People Analytics group at Freshworks and sets up its company-wide workforce planning function. The leader defines how the group is…
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About This Role
This senior director role heads the People Analytics group at Freshworks and sets up its company-wide workforce planning function. The leader defines how the group is structured, what it owns and how it is governed, and produces workforce findings that inform business choices, how effectively the organization runs and how staffing is planned over the long term. The role also drives the use of AI across HR so it matches…
Job Description
This senior director role heads the People Analytics group at Freshworks and sets up its company-wide workforce planning function. The leader defines how the group is structured, what it owns and how it is governed, and produces workforce findings that inform business choices, how effectively the organization runs and how staffing is planned over the long term. The role also drives the use of AI across HR so it matches the company's broader approach to AI.
Day to day, the leader moves the group beyond reporting on what has happened toward forecasting and AI-supported decision support. Work includes building executive dashboards and enterprise-wide workforce measures, setting reporting standards so numbers are consistent, and developing planning methods, capacity models and scenario tools together with finance and corporate strategy colleagues. The leader forms and mentors a team of analysts and planners and offers counsel to HR and business executives about staffing strategy and organizational health.
Candidates should have at least 15 years of progressive work in people analytics, workforce planning or business analytics, including substantial people management, and a history of building enterprise-level capabilities. Experience at a fast-growing SaaS or technology firm is expected, along with working knowledge of Workday and tools such as Visier, Tableau or Power BI. Leading AI-driven HR change is a plus. The job is hybrid, based in San Mateo, California, with three in-office days (Tuesday through Thursday). Annual base pay falls between $250,750 and $309,750 USD.
Responsibilities
- Define the strategy, roadmap and operating structure for the People Analytics group.
- Create executive dashboards, AI-generated insights and strategic reports on the workforce.
- Set governance and a standard set of enterprise workforce measures.
- Design workforce planning methods, AI-supported capacity models and scenario frameworks.
- Work with finance and corporate strategy to align staffing plans with business goals.
- Lead AI adoption in HR, including oversight, adoption metrics and success criteria.
- Build and coach a strong analytics and planning team.
Requirements
- A bachelor's degree in business, HR, analytics, economics, statistics or a closely related area.
- 15 or more years of progressive work in people analytics, workforce planning or business analytics, including significant people management.
- Track record of creating and expanding company-wide people analytics and staffing-planning functions.
- Experience working alongside executive business stakeholders and running cross-functional programs in a global firm.
- Strong analytical thinking, communication and executive presentation skills.
Qualifications
- Background at a fast-growing SaaS or tech firm.
- Command of Workday and modern people analytics tools such as Visier, Tableau or Power BI.
- Prior work steering AI-enabled change inside HR would count in your favor.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role based?
The listing gives San Mateo, California. The posting describes a hybrid arrangement with in-office presence three days a week, Tuesday through Thursday.
What is the salary?
The annual base salary range runs $250,750 to $309,750 per year, with pay based on factors such as location, experience and level.
What experience is required?
The posting asks for at least 15 years of sustained experience across people analytics, workforce planning or business analytics, including significant people leadership.
How do I apply?
The posting does not describe an application process.
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