Opportunity at
ServiceNowSenior Forward Deployed Engineer - Flow
ServiceNow seeks a Senior Forward Deployed Engineer to join Flow, a new business unit focused on building an AI-native conversational experience for natural language automation and…
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About This Role
ServiceNow seeks a Senior Forward Deployed Engineer to join Flow, a new business unit focused on building an AI-native conversational experience for natural language automation and enterprise service management. This role acts as the primary technical champion for customers, guiding them from early demonstrations and trials to ongoing enterprise success. The person in this position will demonstrate the platform, assist with setup and enablement, configure integrations, and help clients build…
Job Description
ServiceNow seeks a Senior Forward Deployed Engineer to join Flow, a new business unit focused on building an AI-native conversational experience for natural language automation and enterprise service management. This role acts as the primary technical champion for customers, guiding them from early demonstrations and trials to ongoing enterprise success. The person in this position will demonstrate the platform, assist with setup and enablement, configure integrations, and help clients build workflows using natural-language development. The ideal candidate will combine technical implementation skills, customer success management, and support expertise to address complex enterprise challenges.
Daily responsibilities include managing technical solutions, working alongside customer IT and security teams, building proof-of-concept workflows, monitoring usage metrics through analytics, and diagnosing technical issues ranging from API timeouts to sync errors. Candidates will also translate customer requirements into actionable product feedback for core engineering teams. This position requires someone capable of tackling complex, non-standard customer problems and driving solutions from initial diagnosis to live production deployment.
Responsibilities
- Collaborate with client IT and security teams to set up SSO and platform integrations with applications like Okta, Slack, Microsoft Teams, and ServiceNow
- Develop, test, and launch automated workflows using the platform's natural-language builder to connect with tools such as Jira, Workday, Zoom, and Microsoft 365
- Link document repositories including SharePoint, Google Drive, Box, Notion, and knowledge bases to ensure accurate AI responses
- Create proof-of-concept solutions and workflows for strategic client evaluations
- Guide new users through onboarding to help them achieve a live production deployment quickly
- Analyze platform usage, conversation allowances, and automation metrics to prove value and uncover new automation use cases
- Handle first-line triage for trial and enterprise accounts, resolving technical questions, API timeouts, sync errors, and failed automations
- Isolate root causes of bugs and collaborate directly with core engineers to implement fixes
- Review audit and activity logs to detect and resolve outages or operational roadblocks
Requirements
- At least 4 years of professional experience in a customer-facing technical capacity such as forward deployed, solutions, or implementation engineering within enterprise software
- Hands-on background utilizing REST APIs, scripting, webhooks, and automation, with proficiency testing them via tools like Postman or cURL
- Working familiarity with identity providers and single sign-on technologies including SAML, OAuth, Okta, and Entra ID
- Experience dealing with enterprise collaboration tools or service management platforms such as ServiceNow, Jira, Slack, or Microsoft Teams
- Familiarity with workflow automation and AI concepts, including prompt design and document retrieval systems
- Demonstrated capability to take complete ownership of customer outcomes while collaborating across product, engineering, and support teams
Qualifications
- Background utilizing service desk offerings
- Prior experience working with cloud-native or AI-native enterprise products
- Experience in product-led growth or consumption-priced software environments
- Experience building implementation or onboarding motions from scratch, with startup experience considered a plus
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location of the Senior Forward Deployed Engineer role?
The position is based in Hyderabad.
What is the employment type for this position?
The role is full-time.
Does the posting specify the salary?
No, the salary is not specified in the job posting.
What experience level is required for applicants?
Applicants need a minimum of 4 years of experience in a customer-facing technical role within enterprise software.
Sample Interview Questions
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