Remote opportunity at
ChainguardSenior Manager, Customer Success Management - EMEA/APJ
Chainguard acts as a trusted provider of secure, production-ready open source software builds designed to help engineers and AI agents eliminate risk, comply with standards, and…
Career Tools
About This Role
Chainguard acts as a trusted provider of secure, production-ready open source software builds designed to help engineers and AI agents eliminate risk, comply with standards, and accelerate development. The enterprise serves global industry leaders and Fortune 500 companies such as Snowflake, OpenAI, and Canva, backed by investors like Sequoia Capital and Spark Capital. The company is seeking a Senior Manager for Customer Success Management to cover the EMEA and APJ…
Job Description
Chainguard acts as a trusted provider of secure, production-ready open source software builds designed to help engineers and AI agents eliminate risk, comply with standards, and accelerate development. The enterprise serves global industry leaders and Fortune 500 companies such as Snowflake, OpenAI, and Canva, backed by investors like Sequoia Capital and Spark Capital.
The company is seeking a Senior Manager for Customer Success Management to cover the EMEA and APJ regions. In this remote position, the leader will report directly to the Director of Customer Success, guiding and mentoring enterprise-focused customer success professionals. The role centers on driving retention, adoption, and efficient engagement strategies while collaborating with internal departments like Sales, Product, and Marketing.
This opportunity is suited for a people leader with a background in customer success who thrives in metrics-driven environments. Ideal candidates will possess experience managing high-touch or high-volume customer segments, along with a solid grasp of operational excellence. The position requires candidates to be located in the United Kingdom.
Employees enjoy comprehensive perks, including fully covered health, vision, and dental insurance for staff and dependents, stock options with a ten-year exercise window, flexible time off, and paid parental leave.
Responsibilities
- Lead, mentor, and build a team of customer success managers supporting enterprise clients
- Establish segment-specific strategies and operationalize engagement models tailored to enterprise needs
- Monitor portfolio health scores, adoption metrics, and engagement data to mitigate churn and spot expansion opportunities
- Act as the voice of the customer to influence product development and go-to-market strategies
- Partner with sales, marketing, and product teams to boost retention and forecast pipeline visibility
- Implement and refine automated tooling, processes, and standardized reporting to drive team productivity
Requirements
- Possess at least four years of experience in technical account management, customer success, or related fields
- Demonstrate prior people management experience with a history of building high-performing teams
- Bring experience working with enterprise or high-ARR customer segments
- Have experience operating within high-touch customer success models
- Maintain current residency in the United Kingdom
Qualifications
- Background in cybersecurity, DevOps, or another technical domain
- Hold a Bachelor’s degree in a relevant field, with an advanced degree considered a plus
Core Skills
Benefits
- Up to £150,000 base salary plus bonus eligibility
- Stock options upon hire and promotion with a 10-year exercise window and participation in secondary offerings
- 100% employer-covered health, vision, and dental insurance premiums for employees and dependents
- Flexible time off policy
- Paid parental leave providing 18 weeks for birthing parents and 12 weeks for non-birthing parents
- Flexible and remote-first culture featuring team meetups, bi-annual destination summits, and monthly stipends for coworking, phone, and internet
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes, this position operates on a remote-first basis, though applicants must currently be located in the United Kingdom.
What is the salary for this position?
The base salary is up to £150,000 per year, plus a bonus depending on experience.
What experience is required to apply?
Candidates must have four or more years of experience in customer success, technical account management, or related fields, alongside prior people management experience and a background supporting enterprise customer segments.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.