Remote opportunity at
ChainguardSenior Manager, Professional Services - EMEA
Chainguard is seeking a Senior Manager, Professional Services - EMEA to direct delivery operations for a portion of the enterprise segment. In this position, the professional…
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About This Role
Chainguard is seeking a Senior Manager, Professional Services - EMEA to direct delivery operations for a portion of the enterprise segment. In this position, the professional will supervise the end-to-end customer journey, encompassing onboarding, implementations, advisory offerings, and expansion engagements. The person will manage, guide, and develop a team of Solutions Architects while establishing predictable, scalable, and high-quality delivery frameworks. This operational leadership role combines business acumen, customer empathy, and…
Job Description
Chainguard is seeking a Senior Manager, Professional Services - EMEA to direct delivery operations for a portion of the enterprise segment. In this position, the professional will supervise the end-to-end customer journey, encompassing onboarding, implementations, advisory offerings, and expansion engagements. The person will manage, guide, and develop a team of Solutions Architects while establishing predictable, scalable, and high-quality delivery frameworks. This operational leadership role combines business acumen, customer empathy, and a strong drive for execution.
Chainguard operates as a trusted provider of secure, hardened, and production-ready open source software builds utilized by engineers and AI agents. Its clients include global industry leaders and Fortune 500 enterprises such as Snowflake, OpenAI, Snap Inc., Hewlett Packard Enterprise, Fortinet, Canva, and Anduril. The company is backed by prominent venture capital investors including Spark Capital, Sequoia Capital, Redpoint Ventures, Mantis VC, Lightspeed Venture Partners, Kleiner Perkins, IVP, and Amplify.
The person in this role will collaborate cross-functionally with Sales, Customer Success, Product, Engineering, and Support divisions to create a unified customer experience. Key duties include monitoring performance metrics, resolving escalations, standardizing methodologies, supporting strategic pre-sales opportunities, and funneling client feedback back into product improvements. Applicants must reside in the United Kingdom.
Responsibilities
- Manage the complete professional services delivery lifecycle across advisory, onboarding, implementation, and expansion for enterprise accounts
- Track and enhance key performance indicators related to utilization, timely delivery, and client satisfaction
- Act as the primary escalation contact for complex or at-risk customer engagements
- Supervise, mentor, and foster the professional growth of a team of Solutions Architects
- Establish performance objectives, conduct coaching, and oversee succession planning alongside hiring initiatives
- Standardize best practices, tools, and delivery methodologies to improve operational efficiency and predictability
- Work cross-functionally with Sales, Customer Success, Product, Engineering, and Support departments
- Assist with pre-sales activities for complex or strategic opportunities
- Channel client feedback into service and product enhancements while identifying account expansion opportunities
Requirements
- Minimum of 7 years of professional experience in consulting, professional services, customer success, or a related sector
- At least 2 years of leadership background managing delivery teams or professional services operations for a specific customer segment
- Technical background in software engineering, DevOps, cybersecurity, or a related field
- Strong program or project management abilities
- Experience operating cross-functionally within a high-growth technology business
- Exceptional communication skills with the ability to interact with technical teams and executive stakeholders
- Must be located in the United Kingdom
Core Skills
Benefits
- Flexible and remote-centric culture featuring team meetups, bi-annual destination summits, and a monthly stipend covering coworking space, phone, and internet expenses
- Stock options awarded upon hire and promotion, eligible for secondary offerings, with a 10-year exercise window
- Comprehensive health insurance covering 100 percent of medical, dental, and vision premiums for employees and their dependents
- Flexible time off policy
- Paid parental leave providing 18 weeks for birthing parents and 12 weeks for non-birthing parents
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
The role is remote, but candidates must be located in the United Kingdom.
What experience is required for this role?
Applicants must have at least 7 years of experience in professional services, consulting, customer success, or a related field, alongside a minimum of 2 years of leadership experience managing delivery teams or operations. A technical background in cybersecurity, DevOps, or software engineering is also required.
What benefits does Chainguard offer?
Benefits include 100 percent covered health, vision, and dental insurance for employees and dependents, stock options with a 10-year exercise window, flexible time off, paid parental leave, and a monthly stipend for internet, phone, and coworking spaces.
Is a salary specified in the job posting?
No, the posting does not state the salary.
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