Opportunity at
TideSenior Manager Ongoing Monitoring Operations
This full-time management role within Tide's Ongoing Monitoring operations works alongside the first line of defence, aiming to provide a dependable, speedy service as the company…
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About This Role
This full-time management role within Tide's Ongoing Monitoring operations works alongside the first line of defence, aiming to provide a dependable, speedy service as the company grows and keeps pace with regulators. The manager has complete control over one Ongoing Monitoring workstream, including staffing and workload projections, and reports to the Lead Operations Manager. The position feeds the OM Operations group, which is growing across the UK and into fresh…
Job Description
This full-time management role within Tide's Ongoing Monitoring operations works alongside the first line of defence, aiming to provide a dependable, speedy service as the company grows and keeps pace with regulators. The manager has complete control over one Ongoing Monitoring workstream, including staffing and workload projections, and reports to the Lead Operations Manager. The position feeds the OM Operations group, which is growing across the UK and into fresh EU markets.
Covered workstreams include transaction monitoring, card payment oversight, sanctions screening and international payments. The manager sets and runs service-level agreements, owns targets within the value stream, leads readiness for changes and communicates results to executives. Large datasets are analysed to find better financial crime processes, cut false positives and lift conversion. The manager also investigates live issues, proposes temporary fixes, and works with technical and non-technical colleagues.
The posting asks for fluent English, clear reporting for mixed audiences, and comfort with Excel and SQL. Experience running several workstreams and handling complex fraud, AML or financial crime processes is expected, and backgrounds in finance, consulting, technology or regulated firms are relevant. Salary runs EUR 33,200 to EUR 37,350 gross annually.
Responsibilities
- Own and manage the objectives in the assigned value stream
- Forecast workload and headcount across all Ongoing Monitoring workstreams in the function
- Lead operational readiness and bring transparency to the value stream
- Define SLAs for each workstream and the approach to meeting them
- Report efficiency and results to senior stakeholders
- Analyse data in Excel and visualisation tools to produce actionable findings
- Identify fixes and reduce false positives with technology and business teams
- Link Ongoing Monitoring operations with product teams
Requirements
- Fluent English and clear reporting skills
- Proficiency with Excel and SQL, and an appreciation of APIs in scale-up technology firms
- Experience overseeing several workstreams at once
- Exposure to fraud, AML or financial crime processes
- Strong analytical ability with careful attention to detail
- Customer-focused and collaborative
Qualifications
- Track record across finance, consulting, technology or regulated firms
- Prior analytical role in consulting, banking or professional services
Core Skills
Benefits
- WOO scheme permitting remote work from home or anywhere in the home country, plus up to 90 days a year abroad
- 25 paid holiday days each year
- Three paid days for volunteering or training
- Longer maternity and paternity leave
- Personal learning budget
- Extra health and dental cover
- Access to a mental wellbeing platform
- Fully funded Multisport card
- Food vouchers and office refreshments
- Equipment allowance for working from home
- Flexible arrangements and sabbatical leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The posting does not state a city. The role is listed as on-site.
What experience is required?
Fluent English, Excel and SQL skills, and experience managing multiple workstreams in fraud, AML or financial crime.
What is the salary?
The posting states EUR 33,200 to EUR 37,350 annual gross.
How do I apply?
The posting does not describe the application steps.
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