Opportunity at
MotiveSenior Manager, Strategic Accounts Customer Success Managers
Motive is recruiting a Senior Manager to lead its Strategic Customer Success Managers. This leadership post sits inside the Enterprise Sales organization. The manager takes charge…
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About This Role
Motive is recruiting a Senior Manager to lead its Strategic Customer Success Managers. This leadership post sits inside the Enterprise Sales organization. The manager takes charge of career growth and hiring for a remote, US-based team, and is accountable for account strategy, retention and upsell goals across a set of high-value customers. The posting marks the role on-site in the United States. The manager oversees six to nine strategic customer…
Job Description
Motive is recruiting a Senior Manager to lead its Strategic Customer Success Managers. This leadership post sits inside the Enterprise Sales organization. The manager takes charge of career growth and hiring for a remote, US-based team, and is accountable for account strategy, retention and upsell goals across a set of high-value customers. The posting marks the role on-site in the United States.
The manager oversees six to nine strategic customer success managers, each of whom carries accounts worth more than $4 million in annual recurring revenue. Routine work covers pipeline check-ins, escalation handling, staff meetings, and planning for executive reviews and account strategy. The manager refines playbooks, uses data to forecast net and gross revenue retention, keeps an eye on customer health, reduces risk and secures renewals. Expansion opportunities are worked jointly with sales, and client input reaches product and marketing so changes fit real needs.
To qualify, a candidate should show five-plus years of results directing a customer success group in business software, preferably serving large accounts. Experience with user-based or seat-based licensing is preferred. The listing wants an execution-focused leader who can engage C-level executives, drive significant change and apply AI tools to improve how the team works. The posting does not state a salary.
Responsibilities
- Lead six to nine strategic customer success managers toward retention targets
- Draft and sharpen playbooks that deliver results for strategic clients
- Use data to forecast net and gross revenue retention across the portfolio
- Serve as the customer's voice inside the company and push for client results
- Hold pipeline check-ins, escalation calls, staff meetings and executive reviews
- Watch customer health, mitigate risk and close renewals
- Chase upsell and cross-sell openings together with the sales team
Requirements
- Five-plus years directing a top-performing CS group in business software
- Experience with strategic or enterprise accounts
- Record of leading six to nine CSMs, each handling more than $4 million in ARR
- Process-driven leadership that puts AI tools to practical use
- Comfort speaking with top executives and tailoring the message for each listener
- Experience guiding teams through large change initiatives
- Solid grasp of growth and retention tactics in B2B settings
Qualifications
- Familiarity with user-based or seat-based licensing in enterprise SaaS
Core Skills
Benefits
- Medical, pharmacy, vision and dental coverage
- Paid vacation and paid sick leave
- Disability protection, both short-term and long-term
- Life insurance
- 401(k) contribution
- Benefit eligibility rules apply
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role on-site?
The listing marks the role on-site. It describes the team as remote and US-based.
How large is the team?
The role leads six to nine strategic customer success managers.
Is a salary listed?
No. The posting does not state a salary or pay range.
What experience is needed?
Five-plus years directing a customer success group in business software, preferably with large clients.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.