Remote opportunity at
TideSenior Operations Analyst
Tide's Operations group runs the live side of each product, bridging Product, Engineering and Data. This full-time remote position lets the holder work from anywhere in…
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About This Role
Tide's Operations group runs the live side of each product, bridging Product, Engineering and Data. This full-time remote position lets the holder work from anywhere in Bulgaria. The analyst supports business objectives while collaborating with member support, financial crime, finance, technology, product and outside suppliers. Work covers keeping processes running smoothly, creating performance indicators, and reporting on how workflows perform. The analyst identifies the underlying reasons when a process falls…
Job Description
Tide's Operations group runs the live side of each product, bridging Product, Engineering and Data. This full-time remote position lets the holder work from anywhere in Bulgaria. The analyst supports business objectives while collaborating with member support, financial crime, finance, technology, product and outside suppliers.
Work covers keeping processes running smoothly, creating performance indicators, and reporting on how workflows perform. The analyst identifies the underlying reasons when a process falls short, revises documented procedures, tracks SLAs held with internal and external partners and flags shortfalls. The role leads projects spanning teams and business units, serves as escalation point and third-line support for member support staff, handles complaints about product performance, and helps product managers deliver technical programmes. Customer comments are fed back to product teams, and incident fixes are supported.
Applicants need at least a year in operations or project management, or two years in customer service. Organised, methodical people who notice detail and can juggle parallel tasks suit the role, and comfort with ambiguity helps. Working knowledge of Excel, SQL and Looker is expected. The advertised pay band is EUR 25,200 to EUR 31,500.
Responsibilities
- Keep the processes in the area operating smoothly
- Define KPIs, track them and report on existing processes
- Investigate why processes fall short and act on the causes
- Refresh documented processes and make them more efficient
- Track internal and partner SLAs and report misses
- Lead multi-team projects
- Serve as third-line support for member support staff
- Manage escalations about product performance and help fix incidents
- Assist product managers on technical projects and pass on member feedback
Requirements
- A year in operations or project management, or two years in customer service
- Detail-oriented, persistent and proactive
- Organised and able to juggle several workstreams
- Analytical, and clear on when to stop analysing and move to action
- Skilled with Excel, SQL and Looker
- Able to discuss technical issues with engineers and business results with executives
Core Skills
Benefits
- Remote-first setup, so the holder can be based anywhere in Bulgaria
- Performance-based incentives
- 25 paid holiday days each year
- 3 extra days for volunteering and learning
- Private health cover
- Mental health support platform
- Company-funded Multisport card
- Family leave according to statutory entitlements
- Personal learning budget
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
Yes, the posting lists the role as remote, and the holder can be based anywhere in Bulgaria.
What experience is required?
A minimum of one year in operations or project management, or two years in customer service.
What is the salary?
The posting states a range of EUR 25,200 to EUR 31,500.
How do I apply?
The posting does not describe the application steps.
Sample Interview Questions
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