Opportunity at
DeliverooSenior Operations Associate - Grocery
Deliveroo operates an on-demand grocery and food delivery service, partnering with major grocery retailers in the United Arab Emirates to fulfill customer orders quickly. As part…
Career Tools
About This Role
Deliveroo operates an on-demand grocery and food delivery service, partnering with major grocery retailers in the United Arab Emirates to fulfill customer orders quickly. As part of its parent organization DoorDash, the company focuses on scaling its operations and maintaining high service standards. The organization is hiring a full-time Senior Operations Associate for its grocery division in Dubai. This position involves managing daily operations across several picker-operated sites, offering leadership,…
Job Description
Deliveroo operates an on-demand grocery and food delivery service, partnering with major grocery retailers in the United Arab Emirates to fulfill customer orders quickly. As part of its parent organization DoorDash, the company focuses on scaling its operations and maintaining high service standards.
The organization is hiring a full-time Senior Operations Associate for its grocery division in Dubai. This position involves managing daily operations across several picker-operated sites, offering leadership, and driving accountability. The role suits a hands-on, data-driven professional who excels at field-based management and solving operational challenges.
Key duties include overseeing site performance, mentoring Operations Associates, handling partner relations, conducting audits, and analyzing data to implement improvements. The position operates on a full-time, shift-based schedule requiring forty hours per week in an on-site environment across various store locations.
Responsibilities
- Manage and mentor a team of Operations Associates by delivering feedback, coaching, and conducting performance reviews
- Track key performance indicators including picking accuracy, fulfillment rates, and cancellation metrics
- Supervise daily activities at multiple retail locations to maintain compliance with standard operating procedures
- Conduct routine site inspections to spot operational hurdles and assist in fast problem resolution
- Perform operational audits and formulate site-specific action plans alongside central teams and store staff
- Serve as the primary escalation contact for site-level issues and compile weekly and monthly performance reports
- Analyze performance data to identify trends and assist in rolling out strategic grocery initiatives
Requirements
- Possess two to three years of experience in retail, grocery, or dark-store operations across multiple sites
- Demonstrate a background in managing personnel and elevating team performance
- Exhibit strong problem-solving and analytical capabilities to convert data insights into practical tasks
- Communicate effectively with various internal stakeholders and teams
- Demonstrate proficiency using tablet or mobile devices and troubleshooting store hardware
- Hold a valid United Arab Emirates driving license and possess personal transport
- Work on-site in a fast-paced environment across multiple physical store locations
Core Skills
Benefits
- Twenty-five days of annual leave plus public holidays
- Comprehensive medical insurance coverage
- Annual flight allowance
- Complimentary Deliveroo Plus membership along with partner discounts
- Enhanced paternity and maternity benefits
- Participation in regular social events and team activities
- Fuel allowance for personal transport used in the role
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for this role?
The position is based in Dubai, United Arab Emirates, with an on-site, shift-based working pattern requiring 40 hours per week across multiple store locations.
What experience is required for the Senior Operations Associate position?
Candidates must have two to three years of multi-site experience in retail, grocery, or dark-store operations, along with proven team management and analytical skills.
Is a driver's license required?
Yes, applicants must possess a valid UAE driving license and their own transport, though a fuel allowance is provided.
What is the salary for this job?
The job posting does not specify a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.