Opportunity at
TideSenior Product Manager, Ongoing Monitoring
Tide is establishing an Acquiring Fraud & Risk unit inside its Ongoing Monitoring function to guard its expanding merchant payments acquiring business. This Hyderabad role owns…
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About This Role
Tide is establishing an Acquiring Fraud & Risk unit inside its Ongoing Monitoring function to guard its expanding merchant payments acquiring business. This Hyderabad role owns the product plan for monitoring transaction risk across both in-person and online card payments. The objective is to lower fraud and chargeback losses without creating needless hurdles for legitimate members. The product manager partners with engineers, data scientists, fraud operations staff, risk specialists and…
Job Description
Tide is establishing an Acquiring Fraud & Risk unit inside its Ongoing Monitoring function to guard its expanding merchant payments acquiring business. This Hyderabad role owns the product plan for monitoring transaction risk across both in-person and online card payments. The objective is to lower fraud and chargeback losses without creating needless hurdles for legitimate members.
The product manager partners with engineers, data scientists, fraud operations staff, risk specialists and acquiring product colleagues to ship live scoring rules, risk indicators, machine-learning models and decision flows. Work covers setting direction, ranking initiatives by risk reduction and business value, tracking indicators such as loss rate and chargeback rate, and making the case for each initiative to leaders across Commercial, Finance, Operations, Risk and Product. The remit also reaches chargeback prevention and recovery, and the use of automation and agentic AI to strengthen risk operations.
Applicants should bring solid acquiring risk expertise and ideally four-plus years in product roles, with evidence of cutting acquiring fraud, chargeback exposure or merchant risk. Prior work at an acquiring bank, a payment service provider (PSP), a payments company, a fintech, or a big merchant that runs its own acquiring risk team is expected. The role is full-time and on-site.
Responsibilities
- Set the direction, vision and roadmap for monitoring acquiring fraud and risk
- Build scalable monitoring tools for in-person and online card journeys
- Specify real-time rules, risk signals and machine-learning decisioning with engineering and data science
- Analyse data to uncover fraud patterns, merchant behaviour, loss causes and control weaknesses
- Trial experiments and control adjustments that cut fraud while keeping good customers unaffected
- Strengthen chargeback prevention, case handling and recovery alongside Operations
- Find where automation and agentic AI can speed up and improve risk reviews
- Measure the financial effect of controls with Finance, Risk and Operations
Requirements
- Four-plus years in product management preferred
- Background spanning acquiring risk, merchant exposure, payment fraud, transaction screening or chargebacks
- Grasp of how in-person and online acquiring journeys carry different risks
- Hands-on work with rules engines, fraud tools, ML models or case management systems
- Able to lead cross-team delivery and explain risk topics to executives
Qualifications
- Work with Visa, Mastercard or other scheme monitoring programmes
- Chargeback prevention, representment, recovery or negative balance handling
- Building AI or agentic AI for fraud operations or risk review
- Multi-market or global acquiring experience
- Exposure to SME lending, fintech, payments or wider financial services
Core Skills
Benefits
- Flexible working arrangements
- Group life cover
- Vitality Health Insurance supporting physical and mental health
- 25 holiday days, with the option to buy additional days
- Three days a year for learning or volunteering
- £1,000 annual professional development budget
- Salary-sacrifice schemes such as Cycle to Work and pension contributions
- Office near Old Street with a snack bar all day
- Enhanced family leave and a sabbatical option
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The posting lists Hyderabad as the location, and the role is on-site.
What experience is the posting looking for?
Ideally four or more years of product management, with direct acquiring risk, fraud or chargeback experience.
Is a salary stated?
The posting does not specify a salary.
How do I apply?
The posting does not describe the application steps.
Sample Interview Questions
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