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Grafana LabsSenior Solutions Architect | UK | Remote
Grafana Labs, which provides the Grafana Cloud observability platform, is hiring a Senior Solutions Architect for its Professional Services team. The role is fully remote and…
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About This Role
Grafana Labs, which provides the Grafana Cloud observability platform, is hiring a Senior Solutions Architect for its Professional Services team. The role is fully remote and the listing places it in the United Kingdom. It is a full-time, hands-on position that is part technical consultant and part customer advocate, rather than a sales quota role. The company describes itself as 100% remote with team members across more than 40 countries.…
Job Description
Grafana Labs, which provides the Grafana Cloud observability platform, is hiring a Senior Solutions Architect for its Professional Services team. The role is fully remote and the listing places it in the United Kingdom. It is a full-time, hands-on position that is part technical consultant and part customer advocate, rather than a sales quota role. The company describes itself as 100% remote with team members across more than 40 countries.
The architect works with customers from onboarding through implementation and expansion. Responsibilities include holding requirement workshops attended by executives, project managers and IT staff, designing solutions across dashboards, workflows, migrations and enterprise-scale architecture, and delivering training and short technical engagements. The architect also stays involved as an embedded partner through key project stages and feeds recurring customer issues back to product and engineering teams.
The ideal candidate has over five years on teams that deploy solutions, using formal project management, direct experience with observability practices such as alerting, metrics, logs and traces, and a record of delivering customer projects, ideally large enterprise implementations. Hands-on Kubernetes skills are expected, and experience with AWS, GCP or Azure is required. The UK base compensation range is listed as 103,900 to 124,500 pounds sterling.
Responsibilities
- Lead functional workshops with customers, document requirements and design appropriate solutions
- Deliver training, jumpstart engagements and tailored technical consulting
- Stay involved as an embedded partner through key project stages, keeping the roadmap on track and matching Grafana capabilities to customer architecture
- Spot repeat problems, track support demand and push for product improvements
- Act as a technical resource for sales, product, engineering, support and services colleagues
Requirements
- Located in the United Kingdom
- Five or more years on teams that deploy solutions, using formal project management
- Direct experience with observability, including visualization, alerting, metrics, logs and traces
- A track record of delivering customer projects, ideally enterprise observability implementations
- Hands-on Kubernetes skills with kubectl and Helm
- Experience with AWS, GCP or Azure
- Clear communication with customers, partners and internal teams
Qualifications
- Experience with Grafana products such as Prometheus, Loki, Tempo or Jaeger is preferred
- Self-starter who picks up new skills quickly and enjoys breaking new ground
- Experience with Tanka for Kubernetes configuration is preferred
Core Skills
Benefits
- Fully remote working, with colleagues spread over more than 40 countries
- In-person onboarding with other new hires
- 30 days of annual leave a year, including 3 company shutdown days
- Restricted Stock Units for all roles
- Defined career growth pathways and visible company leadership
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Can I work from anywhere in the UK?
The role is listed as remote and the requirements state that candidates must be located in the United Kingdom. The posting does not describe any office attendance.
What is the salary range?
The UK base compensation range is listed as 103,900 to 124,500 pounds sterling. Actual pay depends on level, experience and skills.
How much experience is required?
At least five years on teams that deploy solutions, including formal project management, plus direct observability experience and customer delivery history.
Does the role involve sales targets?
No. The posting describes the role as a technical partner rather than a quota-carrying seller.
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