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OpenAISenior Support Engineer - Toronto
OpenAI, an artificial intelligence research and deployment organization focused on ensuring general-purpose AI aids humanity, is seeking a Senior Support Engineer for its Toronto location. This…
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About this role
Senior Support Engineer - Toronto at OpenAI is a full-time role. Work arrangement: Not specified. Location: Canada. The listed pay is USD 261,000 - 290,000/yr. It was posted on Nov 3, 2026. This listing is paused and not taking applications at the moment.
Job Description
OpenAI, an artificial intelligence research and deployment organization focused on ensuring general-purpose AI aids humanity, is seeking a Senior Support Engineer for its Toronto location. This role operates on-site in Toronto, though it is currently remote with an expected transition to an in-office arrangement. The position involves collaborating directly with key enterprise accounts and product teams to address highly complex technical challenges involving OpenAI models.
The ideal candidate is suited for professionals who thrive in low-volume, high-difficulty troubleshooting environments. Serving as the escalation point right before core engineering, this role requires designing operational workflows, monitoring strategic customers, overseeing a 24x7 response team, and leveraging automation and AI tools to scale support operations.
Responsibilities
- Partner with strategic enterprise accounts and product groups to resolve advanced technical issues with the API platform
- Design and execute operational processes to supervise top strategic customers and a round-the-clock response team
- Build and configure sophisticated monitoring, alerting, and observability workflows to catch user-impacting events in real time
- Co-operate with engineering to conduct reliability reviews, readiness checks, and fallback planning for feature launches
- Create and refine incident response documentation and operational processes across support, engineering, and enterprise clients
- Examine operational metrics and root cause analyses to recommend and build enhancements for dashboards and support workflows
- Deliver support coverage on holidays and weekends according to business demand
- Automate routine duties and integrate tools utilizing scripting languages like Python
Requirements
- Possess eight or more years of background in technical operations jobs such as SRE or NOC
- Demonstrate a strong software engineering foundation and troubleshooting capability at the systems level
- Show hands-on experience setting up or handling metrics, logging, and tracing for distributed systems
- Exhibit proven experience leading incident response for severe outages or service disruptions
- Have strong skills in scripting or software engineering to automate repetitive assignments
- Maintain a solid understanding of cloud infrastructure, load balancers, databases, containerized applications, and distributed systems fundamentals
Qualifications
- Hold a Bachelor's degree in Computer Science or a closely related field
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Senior Support Engineer position?
The salary for this position is USD 261,000 to 290,000 per year.
Where is the job located and what is the remote work policy?
The role is based in Toronto. The posting states that the position is currently remote and is expected to transition to an in-office arrangement.
What employment type is this role?
The job posting specifies that this is a full-time position.
What educational background is required?
Candidates are expected to have a Bachelor's degree in Computer Science or a related field.
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