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ClickUpSenior Technical Account Manager - Customer Success (AMER)
ClickUp is building a converged artificial intelligence workspace that brings together tasks, documents, chat, calendars, and enterprise search, powered by context-driven artificial intelligence. As an AI-native…
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About This Role
ClickUp is building a converged artificial intelligence workspace that brings together tasks, documents, chat, calendars, and enterprise search, powered by context-driven artificial intelligence. As an AI-native organization, the company expects all team members to utilize artificial intelligence daily and assesses artificial intelligence fluency during the evaluation process. The company is seeking a Senior Technical Account Manager - Customer Success for the AMER region to function as a strategic advisor and…
Job Description
ClickUp is building a converged artificial intelligence workspace that brings together tasks, documents, chat, calendars, and enterprise search, powered by context-driven artificial intelligence. As an AI-native organization, the company expects all team members to utilize artificial intelligence daily and assesses artificial intelligence fluency during the evaluation process.
The company is seeking a Senior Technical Account Manager - Customer Success for the AMER region to function as a strategic advisor and partner to clients. This position combines relationship management with comprehensive knowledge of the ClickUp platform and its features, bridging customer success, solution strategy, and technical enablement to foster long-term growth and measurable business outcomes.
In this capacity, the professional will spearhead customer enablement, oversee account health and engagement, lead process optimization and solution design, and drive the adoption of innovative tools such as automated workflows and artificial intelligence agents. The role requires close collaboration with the sales, product, and support divisions to align initiatives, guarantee scalable outcomes, and convert business objectives into actionable insights.
Responsibilities
- Manage end-to-end onboarding and implementation processes for new clients from discovery to go-live support
- Translate technical and functional requirements into scalable setups involving workflows, hierarchies, templates, and automations
- Monitor seat utilization, adoption metrics, and stakeholder engagement to build and execute account health plans
- Conduct Intake, Execution, and Reporting workflow cycles through customer discovery sessions
- Drive adoption of ClickUp AI and construct custom workflow agents aligned with business key performance indicators
- Track and report artificial intelligence usage and credit consumption relative to established plans
- Generate qualified leads through data-driven insights and usage analysis to position renewals, expansions, and upsells
Requirements
- Leverage artificial intelligence daily and demonstrate strong artificial intelligence fluency
- Possess a deep understanding of the ClickUp platform, automation logic, integrations, and AI agent functionality
- Familiarity with generative intelligence concepts, prompt design, and automation frameworks
- Demonstrate consultative discovery skills including workflow analysis and process design
- Manage complex customer programs involving multiple stakeholders, strict deadlines, and specific outcomes
- Utilize dashboards and metrics to communicate account health, adoption rates, and return on investment
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this position?
The salary for this role ranges from USD 110,000 to 150,000 per year.
What is the employment type?
The posting indicates this is a full-time position.
Is visa sponsorship available for this role?
The posting notes that visa sponsorship is not available for roles outside of engineering and product at this time.
How does the company evaluate candidates regarding artificial intelligence?
ClickUp is an AI-native company that expects daily artificial intelligence utilization and evaluates candidate artificial intelligence fluency during the hiring process.
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