Opportunity at
MotiveSenior Technical Support Engineer - Spanish
Motive is looking for a Senior Technical Support Engineer who works in Spanish and English. The engineer handles customer cases tied to the company's products, diagnoses…
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About This Role
Motive is looking for a Senior Technical Support Engineer who works in Spanish and English. The engineer handles customer cases tied to the company's products, diagnoses faults and traces each one to its underlying cause. Customers are reached by phone, chat and email, so clear spoken and written communication in both languages is central to the work. Beyond individual cases, the engineer spots patterns that affect many users and passes…
Job Description
Motive is looking for a Senior Technical Support Engineer who works in Spanish and English. The engineer handles customer cases tied to the company's products, diagnoses faults and traces each one to its underlying cause. Customers are reached by phone, chat and email, so clear spoken and written communication in both languages is central to the work.
Beyond individual cases, the engineer spots patterns that affect many users and passes them to the technical lead and engineering team, explaining how far each problem reaches before it goes upward. Defects are logged in Jira. The role also includes coaching first-line agents and answering their technical questions, which suits someone who enjoys explaining hard problems clearly.
Candidates should be comfortable working with data to measure how widespread an issue is, and should be eager to keep learning the software. The listing wants a few years of hands-on support or software work, ideally in customer-facing roles, and familiarity with how SaaS products are built and shipped. Basic SQL and Python are a bonus. The listing is marked on-site and gives Pakistan as the location.
Responsibilities
- Resolve issues with Motive products from first report through to closure
- Track down the origin of errors and bugs using available data and internal tools
- Log inconsistencies and defects for the technical lead and engineering team in Jira
- Analyze data to pin down root causes and gauge how many customers an issue touches
- Use tools built by engineering to correct faulty user and driver records
- Coach Tier 1 agents and answer their technical questions
- Keep customers informed by phone, chat and email
Requirements
- Fluent spoken Spanish and US English
- Strong written communication in both Spanish and English
- Two to three years of experience in support or software roles, with customer contact
- Solid troubleshooting skills and the ability to dig deep into causes
- Understanding of how SaaS software is developed and the tools used to do it
- Eagerness to learn and to perform at a high level
Qualifications
- Basic working knowledge of SQL and Python
- Prior experience in customer-facing roles
Core Skills
Benefits
- Medical, pharmacy, vision and dental coverage
- Paid vacation and paid sick leave
- Disability protection, both short-term and long-term
- Life insurance
- 401(k) contribution
- Benefit eligibility rules apply
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based?
The listing is on-site and gives Pakistan as the location.
Which languages are required?
Fluent spoken Spanish and US English, plus strong written skills in both languages.
How much experience is asked for?
A few years in customer, technical support or software work, ideally with customer-facing duties.
Is a salary listed?
No. The posting does not state a salary or pay range.
Sample Interview Questions
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