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DeliverooService Desk Specialist
Deliveroo, which is part of DoorDash, is seeking a Service Desk Specialist to join its IT team in Hyderabad. The Service Desk operates 24x7 to support…
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About This Role
Deliveroo, which is part of DoorDash, is seeking a Service Desk Specialist to join its IT team in Hyderabad. The Service Desk operates 24x7 to support internal technology for employees across various locations, working alongside Workplace Tech, Security, IAM, Networks, and application groups. This position involves managing technical problems from initial contact through resolution, coordinating responses to critical incidents, and unblocking users efficiently. The ideal candidate will take ownership of…
Job Description
Deliveroo, which is part of DoorDash, is seeking a Service Desk Specialist to join its IT team in Hyderabad. The Service Desk operates 24x7 to support internal technology for employees across various locations, working alongside Workplace Tech, Security, IAM, Networks, and application groups. This position involves managing technical problems from initial contact through resolution, coordinating responses to critical incidents, and unblocking users efficiently.
The ideal candidate will take ownership of both standard and complex technical issues, handle operating systems and collaboration tools, and help improve processes, playbooks, and automation. Team members also mentor colleagues and share expertise to uplift overall service desk capabilities. The environment requires flexibility to work morning, afternoon, and night shifts as part of a global team.
Responsibilities
- Serve as a primary contact for internal operations, addressing and resolving technical issues
- Own standard and complex technical problems through diagnosis, research, tracking, and final resolution
- Coordinate incident response and escalate critical problems affecting the firm
- Troubleshoot hardware, software, user accounts, operating systems, and mobile devices
- Contribute to project improvements, update playbooks, and mentor other analysts
- Collaborate globally to share knowledge and optimize support workflows
Requirements
- More than four years of working experience in IT support, IT operations, or technical support directly with users
- Demonstrated background supporting Google Workspace, macOS, Windows 10 or higher, and mobile device management tools
- Availability to cover morning, afternoon, and night shifts within a 24x7 support structure
Qualifications
- Familiarity with Slack, Google Workspace admin tools, iOS, Windows 11, and ChromeOS
- Experience utilizing device management solutions like Mosyle and Microsoft Intune
- Exposure to service management and reporting platforms such as Jira Service Management, Data Studio, and Looker
- Understanding of networking fundamentals and Identity and Access Management
- Knowledge of audiovisual systems, video conferencing setup, and Google Meet
- Familiarity with ITIL principles and IT service management methodologies
- Possession of relevant professional certifications
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this position located?
This role is located in Hyderabad.
What are the working hours for this role?
The service desk operates on a 24x7 basis, requiring flexibility to work morning, afternoon, and night shifts.
What experience is required to apply?
Candidates must have over four years of experience in IT operations, IT support, or technical support working directly with users.
Is a salary specified in the job posting?
The job posting does not specify a salary.
Sample Interview Questions
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