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TideSite Reliability Engineering Manager
Tide is seeking an Engineering Manager to lead the site reliability engineering team within its platform engineering organization. Tide provides financial services and administrative solutions designed…
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About This Role
Tide is seeking an Engineering Manager to lead the site reliability engineering team within its platform engineering organization. Tide provides financial services and administrative solutions designed to help small and medium-sized enterprises save time and money, currently serving over two million members globally. In this role, you will oversee the reliability system, establish service level objectives, and manage 24/7 production observability. This position is well-suited for an experienced engineering leader…
Job Description
Tide is seeking an Engineering Manager to lead the site reliability engineering team within its platform engineering organization. Tide provides financial services and administrative solutions designed to help small and medium-sized enterprises save time and money, currently serving over two million members globally. In this role, you will oversee the reliability system, establish service level objectives, and manage 24/7 production observability.
This position is well-suited for an experienced engineering leader who wants to take ownership of real production systems and drive data-backed outcomes. You will collaborate with product engineering teams, build deployment guardrails, and automate incident workflows to remove manual toil. The technology stack features AWS, Kubernetes, Terraform, OpenTelemetry, Coralogix, Backstage, and multiple backend languages including Java, Python, and Go.
Tide offers a flexible workplace model that supports both in-person and remote work. Employee benefits include 25 days of paid annual leave, volunteering and learning days, personal development budgets, health and dental insurance, mental wellbeing support, and food vouchers.
Responsibilities
- Hire, coach, and set objectives for the site reliability engineering team
- Establish service level objectives with service owners and operate the error budget policy
- Run the production observability platform 24/7, covering alerts and service level objectives
- Develop deployment guardrails such as canary rollouts and automated rollbacks
- Detect third-party degradation early using synthetic monitoring and vendor scorecards
- Automate manual incident response tasks including timeline recording and status drafts
- Translate incident patterns and post-mortem insights into platform-wide fixes
- Track reliability outcomes and member-facing metrics
- Advise product engineering teams on reliability practices
Requirements
- At least 10 years of professional background in software engineering or infrastructure engineering
- At least 3 years of experience in engineering leadership roles
- Solid understanding of service level indicators, service level objectives, service level agreements, and error budgets
- Practical experience instrumenting Java, Python, and Go services using OpenTelemetry
- Working knowledge of Terraform
- Familiarity with Kubernetes, AWS, and Java
- Experience with canary deployments, automatic rollbacks, and auto-scaling
- Familiarity with reliability patterns like retries, backoffs, dead letter queues, and feature flags
- Capacity to plan, prioritize, and manage expectations during incidents and retrospectives
- Experience conducting blameless retrospectives to identify root causes
Core Skills
Benefits
- 25 days of paid annual leave
- 3 paid days off for volunteering or learning and development activities
- Extended maternity and paternity leave covered by the company
- Personal learning and development budget of 500 EUR per year
- Additional health and dental insurance
- Access to a mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, and drinks provided in the office
- Work from home equipment allowance
- Flexible working from home options
- Sabbatical leave
- Share options
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
The posting specifies that this is a full-time position.
Where is the job located?
The source posting does not specify a location for this role.
What is the remote work policy?
Tide champions a flexible workplace model that supports both in-person and remote work to suit different teams.
What experience is required for this position?
Candidates must have 10 plus years in software or infrastructure engineering, with at least 3 years in engineering leadership roles.
What salary does this role offer?
The source posting does not state the salary for this position.
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