Opportunity at
AshbySMB Customer Success Manager - Americas
Ashby seeks a mid-level SMB Customer Success Manager to join its growing team in the US or Canada. The company builds a highly differentiated software product…
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About This Role
Ashby seeks a mid-level SMB Customer Success Manager to join its growing team in the US or Canada. The company builds a highly differentiated software product designed to help early-stage organizations establish hiring excellence. In this role, you will manage a pooled portfolio of customers, serving as their primary contact for support and guidance through a shared inbox and scheduled calls. You will create onboarding assets, such as e-webinars and…
Job Description
Ashby seeks a mid-level SMB Customer Success Manager to join its growing team in the US or Canada. The company builds a highly differentiated software product designed to help early-stage organizations establish hiring excellence. In this role, you will manage a pooled portfolio of customers, serving as their primary contact for support and guidance through a shared inbox and scheduled calls. You will create onboarding assets, such as e-webinars and documentation, to help users adopt the platform independently. Additionally, you will lead medium and large operational projects, such as building retention strategies and live webinar series. This position suits individuals who enjoy tackling complex problem-solving, driving long-term customer engagement, and improving team processes. The position provides a salary between USD 80,000 and 120,000 per year.
Responsibilities
- Manage a pooled portfolio of customers as their primary point of contact via a shared inbox and scheduled calls
- Create high-quality onboarding materials, documentation, and e-webinars to enable independent customer adoption
- Lead medium and large operational projects core to team operations, such as retention strategies and live webinar series
- Analyze customer challenges and suggest optimal pathways for utilizing the platform
- Identify stale internal processes and offer more effective alternatives
Requirements
- At least two years of full-time experience as an SMB Customer Success Manager, Account Manager, or Program Manager
- Customer-facing background supporting a complex and rapidly evolving product
- Strong written and verbal communication skills across diverse user groups
- Attention to detail in providing thorough, clear, and empathetic responses
Core Skills
Benefits
- Ten-year exercise window for stock options
- Unlimited paid time off with four weeks recommended per year
- Twelve weeks of fully paid family leave in the US
- Generous equipment, software, and office furniture budget
- One hundred dollar monthly education budget with larger items covered upon approval
- Top-tier health insurance for US employees and dependents with all premiums covered
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the SMB Customer Success Manager role?
The position offers a salary of USD 80,000 to 120,000 per year.
What location is required for this position?
The posting specifies that candidates must be located in the US or Canada.
What experience is required to apply?
Applicants must have at least two years of full-time experience as an SMB Customer Success Manager, Account Manager, or Program Manager, including customer-facing experience supporting complex products.
What is the employment type?
The position is a full-time role.
Sample Interview Questions
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