Remote opportunity at
PointClickCareSoftware Implementation Consultant - (Financial)
This remote, full-time position on the Professional Services delivery team is for a Software Implementation Consultant with a financial focus. Within the LTPAC sector, which covers…
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About This Role
This remote, full-time position on the Professional Services delivery team is for a Software Implementation Consultant with a financial focus. Within the LTPAC sector, which covers long-term and post-acute providers, the consultant is the principal point of contact for the customer. The aim is to help each customer reach stronger results with the company's software and to become a trusted adviser who recommends products and working methods. The consultant leads…
Job Description
This remote, full-time position on the Professional Services delivery team is for a Software Implementation Consultant with a financial focus. Within the LTPAC sector, which covers long-term and post-acute providers, the consultant is the principal point of contact for the customer. The aim is to help each customer reach stronger results with the company's software and to become a trusted adviser who recommends products and working methods.
The consultant leads detailed discovery sessions to record customer expectations, processes and goals. From those findings the consultant proposes how the solution should be set up and where the customer's practices could improve. The role turns technical requirements into configuration work that goes beyond basic entry. Together with project managers and trainers, the consultant builds rollout plans and raises risks, delays and escalations early enough to keep the schedule on track.
Change management is part of the work. Staff at the customer site get prepared for the new system, and the consultant develops readiness and sign-off plans for users. The consultant also keeps up with the company's product line and the value each product creates.
The consultant's reporting line runs to the Senior Manager of Professional Services, per the listing. Up to 30 percent of time may go to travel for customer sites and regional gatherings. The listing does not give a salary.
Responsibilities
- Serve as the main implementation contact and record customer expectations and business goals
- Lead discovery work and shape a delivery approach that produces customer results
- Turn technical requirements into system configuration
- Build and sustain customer relationships through clear communication and teamwork
- Advise on rollout methods that account for how customers actually work each day
- Draft and run rollout plans with project managers and training specialists
- Flag issues, risks, escalations and timeline changes before they grow
- Support customer change efforts, including user readiness and acceptance plans
- Stay current on the company's product offerings and the value they deliver
- Visit customer sites to lead meetings and presentations when needed
Requirements
- Consulting history covering implementation work, workflow analysis, building recommendations and measuring results
- Experience keeping several workstreams on track toward shared milestones
- Strong communication, organization and collaboration abilities
- Self-directed, able to set priorities, work alone and meet commitments
- Results-focused, with flexibility, practical problem-solving and critical thinking
- Quick to pick up new concepts and technologies and turn them into customer value
Qualifications
- Post-secondary schooling in accounting or technology
- Experience in the healthcare industry
- Basic understanding of artificial intelligence and an interest in trying it out
- Commitment to delivering a strong customer experience
Core Skills
Benefits
- Benefits begin on the first day of employment
- Retirement plan with employer matching
- Flexible paid time off
- Wellness resources and support programs
- Parental and caregiver leave
- Fertility and adoption assistance
- Learning and development support
- Employee assistance program
- Inclusion and allyship groups
- Employee recognition
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the Software Implementation Consultant role remote?
Yes, it is listed as remote. Up to 30 percent of the time could go to travel for customer visits and regional sessions.
Which manager sits above this role?
The listing places it under the Professional Services senior manager.
What background is needed?
The posting asks for consulting experience in software implementation and workflow analysis, plus strong communication and organizational skills. Schooling in accounting or technology is listed as preferred.
Does the posting state a salary?
No. A salary is not stated.
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