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FreshworksSpecialist - Customer Success
Freshworks is hiring a full-time Specialist - Customer Success to work on-site five days a week in Bengaluru. This role focuses on maximizing long-term customer value,…
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About This Role
Freshworks is hiring a full-time Specialist - Customer Success to work on-site five days a week in Bengaluru. This role focuses on maximizing long-term customer value, boosting product adoption, and securing retention across a dedicated client portfolio. The position suits a technology enthusiast and problem solver who can build lasting partnerships and act as a trusted advisor. Responsibilities include proactive client outreach, stakeholder mapping, workflow documentation, tailored solution design, and…
Job Description
Freshworks is hiring a full-time Specialist - Customer Success to work on-site five days a week in Bengaluru. This role focuses on maximizing long-term customer value, boosting product adoption, and securing retention across a dedicated client portfolio.
The position suits a technology enthusiast and problem solver who can build lasting partnerships and act as a trusted advisor. Responsibilities include proactive client outreach, stakeholder mapping, workflow documentation, tailored solution design, and product demonstrations. The specialist will collaborate with internal cross-functional groups such as Sales, Product, Marketing, Pre-Sales, and Support to resolve issues and execute data-driven engagement initiatives while supporting compliance and security standards.
Freshworks is committed to equal opportunity and values workplace diversity across all backgrounds, genders, sexual orientations, religions, and ethnicities.
Responsibilities
- Interact proactively with a client portfolio using established engagement frameworks
- Establish relationships with key stakeholders and map organizational hierarchies
- Serve as the main point of contact and strategic advisor for assigned clients
- Analyze and document business workflows and use cases to deliver tailored software solutions
- Run product demonstrations to highlight functionality and ensure proper product fit
- Drive metrics related to customer retention and increased product adoption
- Monitor client product utilization to identify efficiency opportunities and promote new features
- Partner with internal teams including Product, Sales, Pre-Sales, Marketing, and Support
- Coordinate with Program Managers on data-driven customer engagement initiatives
- Support information security and compliance procedures
Requirements
- 4 to 7 years of professional experience in customer-facing roles such as Consulting, Account Management, or Customer Success
- Demonstrated history of serving as a strategic trusted advisor to clients
- Strong presentation skills with the ability to communicate complex concepts clearly in both written and verbal formats
- Proficiency with customer management systems such as CRM or Customer Success Platforms
- Ability to work from the office five days a week in Bengaluru
Qualifications
- Mandatory completion of a Bachelor's Degree
- Prior experience working within the enterprise market segment
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work model for this role?
The position is based in Bengaluru and requires working from the office five days a week.
What experience is required to apply?
Candidates must have 4 to 7 years of experience in a customer-facing function like Customer Success, Account Management, or Consulting, along with a mandatory Bachelor's Degree.
What are the primary performance metrics for this position?
The specialist is primarily responsible for increasing product adoption and ensuring customer retention.
Is salary information provided in the posting?
No salary details are specified in the job posting.
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