Opportunity at
ServiceNowSr. Advisory Solution Consultant - CRM & Industry Workflows (MRD)
ServiceNow is hiring a Sr. Advisory Solution Consultant - CRM & Industry Workflows (MRD) to join a client-facing sales team pursuing strategic enterprise customers and prospects.…
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About This Role
ServiceNow is hiring a Sr. Advisory Solution Consultant - CRM & Industry Workflows (MRD) to join a client-facing sales team pursuing strategic enterprise customers and prospects. This position suits an experienced technology professional with deep industry expertise in manufacturing, retail, IT/ITES, or telecommunications who can support product sales as a technical, solution, and industry domain expert. The role involves translating complex business challenges into engaging solution narratives by connecting automation,…
Job Description
ServiceNow is hiring a Sr. Advisory Solution Consultant - CRM & Industry Workflows (MRD) to join a client-facing sales team pursuing strategic enterprise customers and prospects. This position suits an experienced technology professional with deep industry expertise in manufacturing, retail, IT/ITES, or telecommunications who can support product sales as a technical, solution, and industry domain expert.
The role involves translating complex business challenges into engaging solution narratives by connecting automation, data, AI, customer experience, and workflow transformation with ServiceNow capabilities. The consultant will lead discovery workshops, develop product demonstrations reflecting end-to-end business processes, build solution architectures, and establish trusted relationships with senior business stakeholders, enterprise architects, and transformation teams. Additionally, the selected individual will stay current on market trends, competitive positioning, and AI developments, while representing ServiceNow at industry forums, executive briefings, and trade shows.
ServiceNow operates as an equal opportunity employer and accommodates candidates needing assistance during the application process. Employment may be contingent upon obtaining required export control approvals depending on technology access needs.
Responsibilities
- Support product sales as a technical, solution, and industry domain expert within a client-facing sales team pursuing strategic enterprise accounts
- Lead executive and technical discovery workshops to uncover customer priorities, operational challenges, and desired business outcomes
- Develop and deliver product demonstrations and solution experiences reflecting real industry scenarios and end-to-end business processes
- Engage with senior business stakeholders, CIO/CTO/CBO organizations, enterprise architects, operations leaders, and transformation teams
- Create solution architectures illustrating how ServiceNow integrates with broader enterprise technology ecosystems including CRM, ERP, and contact centers
- Articulate the role of AI, automation, and workflow orchestration in transforming industry-specific processes
- Represent ServiceNow at executive briefings, customer workshops, conferences, industry forums, and trade shows
Requirements
- Over 10 years of experience in pre-sales Solution Consulting, Sales Engineering, Enterprise Architecture, Technology Consulting, or a comparable customer-facing technology role
- Domain expertise in at least one of the following industries: Manufacturing, Retail, IT/ITES, or Telecommunications
- Experience converting complex business requirements into solution architectures, demonstrations, and transformation roadmaps
- Familiarity with enterprise integrations and platform roles such as CRM, ERP, contact centers, and data platforms
- Ability and willingness to travel as necessary
Qualifications
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Proficiency with the ServiceNow platform or strong technical expertise with enterprise cloud software platforms and architectures
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote policy for this role?
The specific location and work persona are not explicitly stated in the posting, though ServiceNow notes that work personas are assigned depending on work nature and location, with distances to offices verified via a third-party service.
What level of experience is required?
Candidates must have more than 10 years of experience in pre-sales Solution Consulting, Sales Engineering, Enterprise Architecture, Technology Consulting, or a comparable customer-facing technology role.
What industry expertise is needed?
Applicants need strong domain expertise in at least one of the following sectors: Manufacturing, Retail, IT/ITES, or Telecommunications.
Is travel required for this position?
Yes, the posting specifies the ability and willingness to travel as necessary.
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