Opportunity at
ServiceNowSr Advisory Solution Consultant - MRD
ServiceNow is hiring a Sr Advisory Solution Consultant - MRD to function as an industry, technical, and solution domain expert supporting product sales. In this position,…
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About This Role
ServiceNow is hiring a Sr Advisory Solution Consultant - MRD to function as an industry, technical, and solution domain expert supporting product sales. In this position, you will collaborate with client-facing sales groups targeting major enterprise prospects and customers. The role focuses on industry sectors such as telecommunications, retail, IT/ITES, and manufacturing, requiring a strong comprehension of business processes, customer journeys, service operations, and operating models. You will translate complex…
Job Description
ServiceNow is hiring a Sr Advisory Solution Consultant - MRD to function as an industry, technical, and solution domain expert supporting product sales. In this position, you will collaborate with client-facing sales groups targeting major enterprise prospects and customers. The role focuses on industry sectors such as telecommunications, retail, IT/ITES, and manufacturing, requiring a strong comprehension of business processes, customer journeys, service operations, and operating models.
You will translate complex industry hurdles into engaging solution stories that connect workflow automation, business outcomes, customer experience, artificial intelligence, and data with ServiceNow product capabilities. Responsibilities include running technical and executive discovery workshops, building product demonstrations centered on realistic industry scenarios, and establishing trusted advisor relationships with enterprise architects, senior business leaders, and transformation teams.
This position also involves designing solution architectures that illustrate how ServiceNow connects with broader corporate technology ecosystems like ERP, CRM, contact centers, and AI platforms. Ideal candidates possess a deep technical background in enterprise cloud software and significant experience in pre-sales or related customer-facing technology functions.
Responsibilities
- Support product sales as a technical and industry domain expert within client-facing sales teams
- Lead executive and technical discovery workshops to uncover customer priorities and operational challenges
- Develop and deliver product demonstrations reflecting real industry scenarios and end-to-end business processes
- Engage with senior business stakeholders, CIO/CTO/CBO organizations, enterprise architects, and operations leaders
- Design solution architectures showing platform integration with enterprise technology ecosystems
- Articulate the role of AI, automation, and workflow orchestration in transforming industry processes
- Represent ServiceNow at executive briefings, customer workshops, conferences, and trade shows
Requirements
- Have 10+ years of experience in pre-sales Solution Consulting, Sales Engineering, Enterprise Architecture, Technology Consulting, or a comparable customer-facing technology role
- Demonstrate strong domain expertise in manufacturing, retail, IT/ITES, or telecommunications
- Show proficiency with the ServiceNow platform or technical expertise with enterprise cloud software platforms and architectures
- Possess an understanding of enterprise integrations and platform roles within enterprise architecture
- Be able and willing to travel as necessary
Qualifications
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
The posting specifies the role is full-time.
Is the location specified in the job posting?
No specific location is stated in the job posting.
What remote or office work policies apply to this position?
The posting notes that ServiceNow uses flexible work personas assigned to employees depending on the nature of their work and location, verified through a third-party service, but does not designate a specific remote status for this exact job.
What level of experience is required?
Candidates must have 10+ years of experience in pre-sales Solution Consulting, Sales Engineering, Enterprise Architecture, Technology Consulting, or a comparable customer-facing technology role.
Sample Interview Questions
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