Remote opportunity at
TwilioSr. Manager, Carrier Operations & Governance
Twilio is hiring a remote Sr. Manager, Carrier Operations & Governance to shape a brand-new function managing and optimizing the global wholesale supplier and telecom carrier…
Career Tools
About This Role
Twilio is hiring a remote Sr. Manager, Carrier Operations & Governance to shape a brand-new function managing and optimizing the global wholesale supplier and telecom carrier network. This position suits an independent operator who enjoys building risk frameworks, setting enterprise policies, and establishing executive-level operating cadences from scratch. Reporting to leadership that interacts regularly with executive committees, this individual will drive supplier compliance, margin management, and analytics infrastructure. The role…
Job Description
Twilio is hiring a remote Sr. Manager, Carrier Operations & Governance to shape a brand-new function managing and optimizing the global wholesale supplier and telecom carrier network. This position suits an independent operator who enjoys building risk frameworks, setting enterprise policies, and establishing executive-level operating cadences from scratch. Reporting to leadership that interacts regularly with executive committees, this individual will drive supplier compliance, margin management, and analytics infrastructure.
The role requires deep expertise in telecommunications supply chain operations or vendor management, alongside strong data analysis skills. While operating remotely within the United States, the selected professional should anticipate roughly ten percent travel for team gatherings, customer meetings, or functional off-sites. Twilio leverages AI to streamline hiring steps, though final decisions rest with human reviewers.
Twilio provides competitive compensation, healthcare coverage, retirement savings programs, and paid time off, though specific offerings fluctuate by geographic region. The company operates as an equal opportunity employer committed to global inclusion.
Responsibilities
- Establish enterprise policy and risk thresholds for the Know Your Supplier governance framework
- Define enterprise regulations regarding wholesale margin management and telecom supplier rate adjustments
- Draft and enforce operational guidelines, supply rules, and cross-functional engagement procedures
- Conduct statistical analyses on risks and opportunities to identify industry trends
- Construct analytical data systems to track supplier risk and compliance across the enterprise
- Develop risk forecasting models and real-time monitoring tools incorporating external public datasets
- Maintain visualization dashboards using software such as Tableau, Looker, or Power BI to track key performance indicators
- Lead culture-change and governance training sessions for internal teams and external partners
- Manage the risks and opportunities narrative presented to the Audit Committee and executive leadership
- Oversee enterprise-level supplier reviews and operational risk evaluations
Requirements
- At least eight years of professional background in supplier governance, telco supply chain operations, vendor management, strategy, revenue assurance, or process improvement
- Experience constructing automated data pipelines and backend data models while navigating complex datasets
- Practical skill using SQL and business intelligence visualization tools
- Demonstrated ability to establish enterprise policies, risk appetite, and governance frameworks in ambiguous situations
- Proven capacity to create executive-level risk reporting for C-suite audiences
- Background in building analytical infrastructure for large-scale enterprise compliance monitoring
- History of driving stakeholder alignment, training programs, and culture change across internal and external teams
- Written and verbal communication skills with experience presenting to leadership
Qualifications
- Familiarity with telecommunications, technology consulting, or management advisory environments
- Experience managing supplier deal desks or wholesale pricing changes
- Track record of facilitating enterprise operational cadences and tracking team goals
- Knowledge of international messaging routing, A2P SMS systems, carrier billing, or fraud frameworks
- Understanding of industry standards from organizations such as GSMA, MEF, or i3forum
- Experience utilizing workflow management tools like Jira, Confluence, or Airtable
Core Skills
Benefits
- Competitive pay
- Generous time off
- Parental and wellness leave
- Healthcare insurance
- Retirement savings program
- Paid sick and personal time off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is remote and based in the United States, though approximately ten percent travel is anticipated for in-person gatherings.
What is the salary range for this job?
The salary depends on geographic location. For certain eligible states, estimated pay ranges from $155,520 to $228,700, while salaries for other specific locations are not stated in the posting.
What kind of experience is required?
Candidates must have at least eight years of professional experience in telco supply chain operations, supplier governance, vendor management, revenue assurance, or related fields, alongside data analysis and policy-setting skills.
How long will applications be accepted?
Applications are intended to be accepted until October 15, 2026, though this timeline may change based on business needs.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.