Remote opportunity at
TwilioStaff Software Engineer (L4)
Twilio is hiring a Staff Software Engineer (L4) to join its Flex Engineering group. The company delivers communication solutions and developer tools designed to build personalized…
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About This Role
Twilio is hiring a Staff Software Engineer (L4) to join its Flex Engineering group. The company delivers communication solutions and developer tools designed to build personalized customer experiences globally. In this position, the professional will shape the technical path for TaskRouter, the real-time engine determining how contact center interactions reach the correct agents. This role suits an experienced engineer who enjoys building scalable, high-performance backend services and leading large distributed…
Job Description
Twilio is hiring a Staff Software Engineer (L4) to join its Flex Engineering group. The company delivers communication solutions and developer tools designed to build personalized customer experiences globally. In this position, the professional will shape the technical path for TaskRouter, the real-time engine determining how contact center interactions reach the correct agents.
This role suits an experienced engineer who enjoys building scalable, high-performance backend services and leading large distributed systems architecture. Operating as a senior technical leader across multiple services, the chosen candidate will own long-term architectural decisions, defend system designs before review boards, and maintain platform availability and performance as customer demand increases. The position demands strong collaboration with peer engineering teams, product management, and platform groups.
Twilio functions as a remote-first organization, though occasional in-person reporting may be required for team offsites, gatherings, or customer meetings. The position is designated for individuals based in specific regions of India, including Karnataka, Tamil Nadu, Telangana State, Maharashtra, and New Delhi. AI tools assist with the hiring workflow, but actual hiring choices are handled by human evaluators. The company maintains an equal opportunity employment policy.
Responsibilities
- Design, build, and upkeep backend services powering the large-scale TaskRouter system inside Twilio Flex
- Establish and oversee the architectural vision for business-critical backend services hosted on AWS
- Direct the design of major distributed system updates focusing on scalability, data architecture, isolation of faults, and migration strategies
- Enhance availability and resilience for Tier 0 systems while balancing reliability, speed, and cost
- Collaborate with product and engineering groups to align on technical designs and resolve dependencies
- Mentor mid-level and senior engineers through direct guidance, code reviews, and design evaluations
- Drive operational readiness through observability, incident responses, gamedays, and permanent fixes for recurring errors
- Contribute to roadmap priorities alongside product and engineering leadership while representing the team across the organization
Requirements
- Over 8 years of professional experience writing production-ready backend code in modern languages like Python, Java, Golang, or Scala
- Solid fundamentals in building fault-tolerant distributed systems, database design, and event-driven architectures
- Proven experience working with AWS cloud infrastructure
- Extensive background in creating high-scale, low-latency APIs
- Familiarity with database technologies such as PostgreSQL, MySQL, or DynamoDB
- Strong debugging and troubleshooting proficiencies for complex distributed software
- Experience shipping products and services utilizing CI/CD development methodologies
- Effective communication skills with the ability to collaborate in a rapid environment and handle ambiguity
Qualifications
- Experience utilizing event streaming platforms like Kafka or Pulsar
- Familiarity with containerization and orchestration tools including Kubernetes and Docker
- Strong understanding of networking principles and Linux operating systems
- Background in developing multi-tenant SaaS platforms at a large scale
- Familiarity with observability platforms such as Datadog, Prometheus, or Grafana
- Prior experience collaborating within geographically distributed teams
Core Skills
Benefits
- Competitive pay
- Generous time off policies
- Comprehensive healthcare coverage
- Parental and wellness leave
- Retirement savings program
- Support for community volunteering and donation efforts
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Twilio operates as a remote-first company for this role. However, candidates must be based in specific regions of India, namely Karnataka, Tamil Nadu, Telangana State, Maharashtra, and New Delhi, and may occasionally need to travel or report in person for team gatherings or customer meetings.
What are the primary experience requirements for this role?
Applicants must have eight or more years of experience writing production-grade backend code in modern languages like Java, Golang, Python, or Scala. They also need strong fundamentals in distributed systems, event-driven architectures, database design, AWS infrastructure, and high-scale API development.
What is the salary for this position?
The compensation details and salary figures are not specified in the job posting.
What employment type is this job?
The job posting indicates that this position is full-time.
Sample Interview Questions
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