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ServiceNowStaff Inbound Product Manager - AI Specialist Evals and Quality Standards
ServiceNow is hiring a Staff Inbound Product Manager focused on AI Specialist Evals and Quality Standards for a full-time position located in Bengaluru. This role centers…
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About This Role
ServiceNow is hiring a Staff Inbound Product Manager focused on AI Specialist Evals and Quality Standards for a full-time position located in Bengaluru. This role centers on advancing AI quality assurance through systematic hill climbing, testing AI Specialists against real customer environments, and reducing evaluation cycles from weeks to days. The successful candidate will own the product roadmap, expand customer instance programs across business units, convert evaluation data into prioritized…
Job Description
ServiceNow is hiring a Staff Inbound Product Manager focused on AI Specialist Evals and Quality Standards for a full-time position located in Bengaluru. This role centers on advancing AI quality assurance through systematic hill climbing, testing AI Specialists against real customer environments, and reducing evaluation cycles from weeks to days. The successful candidate will own the product roadmap, expand customer instance programs across business units, convert evaluation data into prioritized engineering fixes, and empower product teams to run evaluation processes independently.
This position requires at least nine years of professional experience, including direct product management responsibility for artificial intelligence or machine learning products deployed in production environments. Candidates should have experience conducting rapid improvement cycles on large language models or machine learning systems, transforming expert-dependent processes into scalable tools, and aligning cross-functional engineering, product, and business groups. Familiarity with agentic AI, enterprise workflow software, or the ServiceNow platform is also beneficial.
Responsibilities
- Manage the hill climbing product roadmap and scale the framework across priority AI Specialists
- Run the customer instance program with business units and product teams to test AI specialists in actual customer environments
- Reduce quality verdict turnaround times from a shipped change down to days
- Collaborate with specialist product teams to turn evaluation findings into prioritized fixes until shipping
- Build tools, guides, and defaults enabling product teams to execute hill climbing independently
Requirements
- 9 or more years of professional work experience
- Product management experience working on AI or ML products in production
- Experience owning a product roadmap and scaling a product from one team to multiple teams
- Experience running fast improvement loops on ML or LLM systems from error analysis to shipped fixes
- Experience converting processes that required expert support into self-service tools or methods for other teams
- Ability to align product, engineering, and business teams behind a unified plan
Qualifications
- Experience leveraging or critically evaluating how to integrate AI into work processes, decision-making, or problem-solving
- Experience utilizing AI-powered tools, automating workflows, or analyzing AI-driven insights
- Experience with agentic AI
- Experience with enterprise workflow software
- Experience with the ServiceNow platform
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is located in Bengaluru.
What is the employment type?
This is a full-time position.
What are the experience requirements for this role?
Candidates must have 9 or more years of work experience, which includes product management on AI or ML products in production.
What is the salary for this position?
The salary is not stated in the job posting.
Sample Interview Questions
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