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ServiceNowStaff Inbound Product Manager - AI Specialist Evals and Quality Standards
ServiceNow is hiring a Staff Inbound Product Manager for AI Specialist Evals and Quality Standards to join the team in Bengaluru. This full-time, on-site role focuses…
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About This Role
ServiceNow is hiring a Staff Inbound Product Manager for AI Specialist Evals and Quality Standards to join the team in Bengaluru. This full-time, on-site role focuses on scaling the hill-climbing product roadmap and managing the customer instance program to test AI Specialists in real customer environments. The person in this position will work to shorten the quality feedback loop from weeks to days, partner with product teams to prioritize and…
Job Description
ServiceNow is hiring a Staff Inbound Product Manager for AI Specialist Evals and Quality Standards to join the team in Bengaluru. This full-time, on-site role focuses on scaling the hill-climbing product roadmap and managing the customer instance program to test AI Specialists in real customer environments. The person in this position will work to shorten the quality feedback loop from weeks to days, partner with product teams to prioritize and ship fixes, and build tools and guides that allow other teams to run improvement loops independently.
This opportunity is designed for experienced product professionals who have a background in artificial intelligence or machine learning. Successful candidates will drive alignment across engineering, product, and business units while scaling complex systems across multiple teams.
Responsibilities
- Manage and scale the hill-climbing product roadmap across priority AI Specialists
- Run the customer instance program with business units and product teams to expand testing in real customer environments
- Reduce the turnaround time for quality verdicts from weeks to days
- Translate evaluation findings into prioritized fixes and collaborate with product teams until implementation
- Create tools, guides, and defaults enabling other product teams to execute hill-climbing methods independently
Requirements
- Possess nine or more years of professional work experience
- Demonstrate product management experience working on AI or ML products currently in production
- Have experience owning a product roadmap and scaling a product across multiple teams
- Show a history of running rapid improvement loops on machine learning or large language model systems
- Demonstrate the ability to align product, engineering, and business groups around a unified plan
Qualifications
- Experience integrating artificial intelligence into decision-making, workflows, or problem-solving processes
- Background working with agentic AI, enterprise workflow software, or the ServiceNow platform
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work setting for this role?
This position is located in Bengaluru and is designated as on-site.
What is the employment type?
The position is full-time.
What experience level is required?
Candidates must have nine or more years of work experience, including product management on production-level AI or ML products.
Is salary information provided in the posting?
The job posting does not specify a salary.
Sample Interview Questions
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