Opportunity at
ServiceNowStaff Inbound Product Manager - Hill Climbing Product and Customer Instance Program
ServiceNow seeks a Staff Inbound Product Manager to lead the hill climbing product and customer instance program in Bengaluru. This position centers on improving AI Specialists…
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About This Role
ServiceNow seeks a Staff Inbound Product Manager to lead the hill climbing product and customer instance program in Bengaluru. This position centers on improving AI Specialists by testing them within actual customer environments, identifying failures, and driving fixes. The person in this role will direct the hill climbing roadmap, expand access to real customer environments through partnerships with business units and product teams, and shorten the evaluation cycle from weeks…
Job Description
ServiceNow seeks a Staff Inbound Product Manager to lead the hill climbing product and customer instance program in Bengaluru. This position centers on improving AI Specialists by testing them within actual customer environments, identifying failures, and driving fixes. The person in this role will direct the hill climbing roadmap, expand access to real customer environments through partnerships with business units and product teams, and shorten the evaluation cycle from weeks to days. Additionally, the selected professional will collaborate with specialist product teams to convert evaluation findings into prioritized solutions and establish self-service tools and guides so product teams can independently execute the improvement process.
Responsibilities
- Manage the hill climbing product roadmap and scale it across priority AI Specialists
- Run the customer instance program with business units and product groups to expand access to real customer environments
- Reduce the turnaround time for evaluation verdicts from weeks down to days
- Translate evaluation findings into prioritized fixes alongside specialist product teams through deployment
- Develop tools, guides, and defaults to enable product teams to run hill climbing independently
Requirements
- Minimum of nine years of work experience
- Past product management experience involving production AI or ML products
- Demonstrated history of owning a product roadmap and scaling a product across multiple teams
- Experience executing rapid improvement loops on ML or LLM systems from error analysis to shipped fixes
- Experience transforming expert-supported processes into self-service tools for other teams
- Ability to align product, engineering, and business teams around a single plan
Qualifications
- Experience leveraging or critically evaluating AI integration into decision-making, workflows, or problem-solving
- Familiarity with agentic AI
- Familiarity with enterprise workflow software
- Familiarity with the ServiceNow platform
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is located in Bengaluru.
What is the employment type?
The posting does not specify the employment type.
What are the core experience requirements?
Candidates must have at least nine years of work experience, which includes product management on production AI or ML products, scaling products across multiple teams, and running rapid improvement loops on ML or LLM systems.
Is a salary disclosed in the posting?
No, the salary is not stated in the job posting.
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