Opportunity at
ServiceNowStaff Inbound Product Manager - Hill Climbing Product and Customer Instance Program
ServiceNow seeks a Staff Inbound Product Manager to lead the hill climbing product and customer instance program in Bengaluru. This full-time, on-site role focuses on accelerating…
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About This Role
ServiceNow seeks a Staff Inbound Product Manager to lead the hill climbing product and customer instance program in Bengaluru. This full-time, on-site role focuses on accelerating AI Specialist improvements by testing against real customer environments, reducing feedback loops, and enabling product teams to independently run quality checks. The position involves managing the hill climbing product roadmap, expanding access to actual customer environments, translating evaluation results into prioritized code fixes, and…
Job Description
ServiceNow seeks a Staff Inbound Product Manager to lead the hill climbing product and customer instance program in Bengaluru. This full-time, on-site role focuses on accelerating AI Specialist improvements by testing against real customer environments, reducing feedback loops, and enabling product teams to independently run quality checks.
The position involves managing the hill climbing product roadmap, expanding access to actual customer environments, translating evaluation results into prioritized code fixes, and developing standardized tools and guides for product teams.
ServiceNow is an equal opportunity employer that evaluates all qualified candidates without regard to protected characteristics.
Responsibilities
- Manage and scale the hill climbing product roadmap across priority AI Specialists
- Operate the customer instance program with business units and product teams to expand real-world testing access
- Decrease evaluation feedback loop times from weeks to days
- Convert evaluation findings into prioritized fixes alongside specialist product teams and track them until release
- Transform the hill climbing process into a repeatable method equipped with tools, guides, and defaults for independent use
Requirements
- Bring nine or more years of professional work experience
- Possess hands-on product management background working on production AI or ML products
- Demonstrate experience owning product roadmaps and scaling products across multiple teams
- Execute rapid improvement cycles on machine learning or large language model systems, spanning experiments, error analysis, and shipped fixes
- Show a track record of turning expert-dependent processes into self-service tools or methods for other teams
- Align product, engineering, and business organizations around a shared execution plan
- Have background working with agentic AI, enterprise workflow software, or the ServiceNow platform
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work setting for this role?
The position is based in Bengaluru and is on-site.
What is the employment type?
This is a full-time position.
What salary is offered?
The job posting does not specify the salary.
What experience is required to apply?
Candidates must have 9 or more years of work experience, including product management on production AI or ML products.
Sample Interview Questions
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